Finnish-Speaking E-commerce Support Specialist (Remote from Portugal)

Cross Border Talents; Faro; Teletrabalho; EUR 20 000 - 27 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Attractive monthly salary

Holiday and Christmas bonuses

Meal allowance card

Private health insurance

Extra payment for late hours

Paid training

Optional housing in a company apartment

Resumo da oferta

A leading technology company is seeking a Finnish-Speaking E-commerce Support Specialist to support customers remotely in Portugal. You'll assist customers with order issues and communicate through various channels, ensuring data security. Ideal candidates are empathetic, flexible, and problem-solvers. Attractive salary and benefits including bonuses and meal allowances are offered.

Qualificações

• Previous experience in customer support is a plus.
• Flexibility to work rotating shifts including weekends and holidays.
• Willingness to work rotating shifts including weekends/holidays.

Responsabilidades

• Support Finnish-speaking customers with order-related issues.
• Communicate clearly and professionally across channels.
• Handle sensitive data responsibly and securely.
• Escalate complex cases using internal tools and procedures.
• Monitor and improve your own KPIs.

Conhecimentos

Native-level Finnish

Strong English (C1)

Problem-solving

Calm under pressure

Shift flexibility

Descrição da oferta de emprego

Finnish-Speaking E-commerce Support Specialist (Remote from Portugal)

Location: Remote in Continental Portugal
Contract: Full-time (12-month with renewal)

Start dates: July 14, July 21, July 28

Join a household name in global technology a company known for its cutting-edge devices, design excellence, and a seamless online shopping experience. Your mission: support their customers with empathy and efficiency.

Your Responsibilities

• Support Finnish-speaking customers with order-related issues (tracking, returns, payments).
• Communicate clearly and professionally across channels (phone, email, chat).
• Handle sensitive data responsibly and securely.
• Escalate complex cases using internal tools and procedures.
• Monitor and improve your own KPIs.

You have

• Native-level Finnish and strong English (C1).
• Ability to stay calm under pressure and problem-solve efficiently.
• Previous experience in customer support is a plus.
• Flexibility to work rotating shifts, including weekends and holidays.
• Already located in Portugal OR willing to relocate for this opportunity (relocation help and housing allowance is offered by the hiring company)

What’s in it for you

• Attractive monthly salary
• Holiday and Christmas bonuses split over 12 months.
• Meal allowance card and private health insurance.
• Extra payment for working late hours, public holidays and night shifts
• Fully remote work with equipment provided.
• Paid training (15-20 business days).
• Optional housing in a company apartment (for the candidates moving from abroad).