Fertility Clinic Receptionist

Ovom Care; Lisboa; Presencial; EUR 20 000 - 28 000; Tempo integral

Resumo da oferta

A modern fertility clinic in Cascais is seeking a proactive Clinic Receptionist to manage daily operations and serve as the first point of contact for patients. Responsibilities include ensuring a welcoming environment, coordinating appointments, and supporting clinical teams. The ideal candidate will have strong communication skills, a patient-friendly attitude, and experience in healthcare or hospitality. Proficiency in Portuguese and English is essential.

Serviços

Supportive, multidisciplinary team

Meaningful work environment

Opportunities for growth in healthcare

Qualificações

• Previous experience in a healthcare or hospitality reception role preferred.
• Fluency in Portuguese and proficiency in English required.
• Professional appearance and a warm, patient-friendly attitude.

Responsabilidades

• Greet and welcome patients and visitors with professionalism.
• Manage check-in and check-out procedures efficiently.
• Book, confirm, and manage appointments in the clinic's scheduling system.
• Ensure all patient consent forms and documentation are properly completed.
• Act as a key point of communication between reception and clinical teams.

Conhecimentos

Strong communication and interpersonal skills

Excellent organisational abilities

Multitasking abilities

Proficient in digital tools and EMR platforms

Descrição da oferta de emprego

What We Do

Ovom Care is a modern fertility clinic focused on delivering personalised, high-quality reproductive care supported by technology, empathy, and efficiency. We are building a team of passionate professionals committed to creating a warm and seamless patient experience from first contact to treatment completion.

Your role

We are looking for a professional and proactive Clinic Receptionist to be the first point of contact for patients and visitors at our serene clinic in Cascais, Portugal.

In this front-of-house role, you will coordinate daily clinic operations, support the clinical and administrative teams, and ensure a welcoming and organised environment. You will play a vital role in facilitating communication, scheduling, and documentation across the clinic.

Key Responsibilities

Patient Interaction & Front Desk Operations

• Greet and welcome patients and visitors with professionalism and empathy.
• Manage check-in and check-out procedures efficiently.
• Respond to phone calls, emails, and clinic messages in a timely and helpful manner.
• Ensure that patients are informed, supported, and guided throughout their visit.
  
  

Appointment Coordination & Scheduling

• Book, confirm, and manage appointments in the clinic's scheduling system.
• Liaise with clinicians and nurses to ensure optimal scheduling of treatments and consultations.
• Coordinate daily workflows to prevent delays and ensure efficient patient flow.
  
  

Documentation & Administrative Support

• Ensure all patient consent forms and documentation are properly completed and signed.
• Maintain accurate digital records and support EMR data entry.
• Prepare documents and communication for patient appointments as needed.
  
  

Team & Workflow Coordination

• Act as a key point of communication between reception, clinical, and administrative teams.
• Assist clinical staff in preparing for patient appointments.
• Communicate updates, delays, or issues clearly and promptly to the team.
  
  

Inventory & Office Support

• Monitor and manage office and clinical supplies, placing orders when necessary.
• Maintain cleanliness and organisation of the reception and patient waiting areas.
• Support occasional stock management tasks in collaboration with the operations team.
  
  

Your profile

• Previous experience in a healthcare or hospitality reception role preferred.
• Strong communication and interpersonal skills.
• Excellent organisational and multitasking abilities.
• Proficient in digital tools, email, scheduling systems, and EMR platforms.
• Professional appearance and a warm, patient-friendly attitude.
• Fluency in Portuguese and proficiency in English is required.
  
  

What We Offer

• Be part of a compassionate and growing clinic in a meaningful field.
• Work with a supportive, multidisciplinary team in a patient-first environment.
• Contribute to a calm, caring, and tech-forward workplace culture.
• Grow your administrative and healthcare experience in a highly respected clinic.
  
  

About Us

We are an equal-opportunity employer and value diversity. We consider all applications equally regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. We strongly encourage individuals from groups traditionally underrepresented in tech to apply, and we can help with immigration.