Experienced Front Office Manager - Vila Joya

Vila Joya - Home, Restaurant & Spa; Albufeira; Presencial; EUR 40 000 - 60 000; Tempo integral

Resumo da oferta

A prestigious hotel in the Algarve is seeking an experienced Front Office Manager to lead the reception team and enhance guest experiences. This full-time position requires proven leadership skills, fluency in English, and a second language (Portuguese or German). The role includes managing check-ins, coordinating restaurant reservations, and ensuring high service standards. Competitive compensation and additional perks like meals and accommodation assistance are offered.

Serviços

Meals on property

Participation in tips pool

Accommodation assistance

Recognitions for exceptional work

Qualificações

• Proven experience in a Front Office Manager role, ideally in a boutique hotel.
• Fluency in English and a second language (Portuguese or German).
• Exceptional leadership skills to guide and motivate a close-knit team.
• Strong guest-relations and communication skills.
• Ability to manage hotel front desk processes effectively.
• Attention to detail and a service-oriented mindset.
• Flexibility to adapt to various client needs.
• Adaptable to integrate into a diverse team.

Responsabilidades

• Guide and support the front office team for a seamless guest experience.
• Lead reception activities and ensure high guest service standards.
• Coordinate reservations and host services for restaurant venues.
• Oversee guest inquiries and maintain service-oriented mindset.
• Ensure team adheres to high standards of professionalism.

Conhecimentos

Leadership skills

Guest-relations skills

Communication skills

Attention to detail

Flexibility

Descrição da oferta de emprego

Overview

Vila Joya, a charming home of 15 rooms and suites that combines elegant accommodations with exceptional restaurant venues, is searching for an experienced Front Office Manager. This key role requires a dynamic and strong leader to guide the reception team, who are responsible not only for guest check-ins and check-outs and ensure an exceptional stay but also for welcoming and coordinating reservations for our restaurants. As the “heart” of our home, the Front Office Manager will play a pivotal role in delivering an outstanding guest experience to both hotel residents and restaurants guests.

Key Responsibilities

• Guide, inspire, and support the front office team to create a welcoming and seamless experience for every guest.
• Lead reception activities, guest check-ins/outs, and ensure a high standard of guest service.
• Coordinate reservations and host services for all restaurant venues in addition to hotel front desk processes.
• Oversee guest inquiries and requests with professionalism and efficiency, maintaining discretion and a service-oriented mindset.
• Ensure the team adheres to high standards of professionalism, teamwork, and adaptability to a varied, high-end clientele.

Qualifications and Skills

• Proven experience in a Front Office Manager role, ideally in a boutique hotel or similar hospitality setting.
• Fluency in written and spoken English and in a second language (Portuguese or German). Proficiency in any other language is an asset.
• Exceptional leadership skills to guide and motivate a close-knit team.
• Strong guest-relations and communication skills, with the ability to handle inquiries gracefully and efficiently.
• Ability to manage hotel front desk processes and oversee reservations and host services for all restaurants.
• Attention to detail and a service-oriented mindset to ensure every guest feels at home.
• Flexibility to adapt to the needs of a varied and high-end clientele and working hours.
• Adaptable and capable of integrating into a diverse team.

What you will get in return

• An inclusive work environment at our renowned location, celebrated for its excellent service and prestigious reputation. This is a full-time position.
• A dynamic team spirit that demands excellence while remaining compassionate and supportive.
• Continuous workshops and training opportunities to elevate professionalism and support personal and career development.
• Competitive compensation above local industry standards, reflecting experience and skills.
• Additional perks, including all meals on property, participation in a tips pool, accommodation assistance, recognitions for exceptional work, and more.

How to apply

Send your application, CV, and a photo to [e-mail]. Enclose a motivation letter in English that highlights your written communications skills and eye for detail. Ensure you refer to the source where you have seen this job opening.