Events Director

Sitel; Portugal; Teletrabalho; EUR 80 000 - 100 000; Tempo integral

Resumo da oferta

A global leader in customer experience is seeking an EMEA Director of Events to oversee strategic planning and execution of all event initiatives across the EMEA region. The ideal candidate will have over 10 years of experience in event management, exceptional leadership skills, and a proven track record of managing large-scale events. This role offers the opportunity to innovate and drive brand engagement through impactful events.

Qualificações

• 10+ years of progressive experience in event management and marketing, with at least 5 years in a leadership role.
• Extensive experience managing complex, large-scale events across multiple countries in the EMEA region.
• Fluency in English required; additional EMEA languages highly desirable.

Responsabilidades

• Develop and implement an EMEA event strategy aligned with business goals.
• Plan and execute industry conferences, trade shows, client seminars, webinars, and internal events.
• Lead and mentor the EMEA events team to ensure effective delivery.

Conhecimentos

Event management

Leadership

Stakeholder management

Communication

Strategic thinking

Formação académica

Bachelor’s degree in Marketing, Business, Communications, or related field

MBA or relevant advanced degree

Ferramentas

Event technologies

Marketing automation platforms

CRM platforms

Descrição da oferta de emprego

Overview

The EMEA Director of Events will lead the strategic planning, execution, and innovation of all event initiatives throughout the EMEA region. This senior leadership role requires a strategic and hands-on leader who can drive event programs that increase brand awareness, generate leads, and strengthen client relationships.

Responsibilities

• Develop and implement a comprehensive EMEA event strategy aligned with business goals and regional priorities.
• Plan, coordinate, and execute a portfolio of events including industry conferences, trade shows, client seminars, webinars, and internal company events across multiple countries in the EMEA region.
• Lead, mentor, and develop the EMEA events team to ensure effective delivery of event programs.
• Manage end-to-end event logistics: budgeting, vendor negotiations, venue selection, travel coordination, and on-site management.
• Collaborate with cross-functional teams including sales, marketing, communications, and operations to ensure event success and alignment with broader campaigns.
• Lead the evaluation of event ROI through data analysis, feedback collection, and performance metrics to continuously improve event effectiveness.
• Manage external event agencies and suppliers to ensure high-quality deliverables and cost efficiency.
• Drive innovation by leveraging emerging technologies, data analytics, and market insights to elevate the event experience.
• Build and maintain strong relationships with key stakeholders, clients, and industry partners.
• Stay current on event trends, technologies, and best practices relevant to the BPO and broader EMEA market.
• Mentor and guide junior event staff or contractors as needed.
• Provide regular reporting and insights on event performance and market trends to senior leadership.

Qualifications

• Bachelor’s degree in Marketing, Business, Communications, or related field; MBA or relevant advanced degree preferred.
• 10+ years of progressive experience in event management and marketing, with at least 5 years in a leadership role managing regional/global teams.
• Extensive experience managing complex, large-scale events across multiple countries in the EMEA region.
• Proven track record of managing substantial event budgets and delivering measurable business impact.
• Exceptional leadership, stakeholder management, and communication skills.
• Strong business acumen with strategic and analytical thinking abilities.
• Fluency in English required; additional EMEA languages highly desirable.
• Proficient with event technologies, marketing automation, and CRM platforms.

About Us

Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.