Enterprise Account Manager Account Management Lisbon

Riskified; Lisboa; Híbrido; EUR 40 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid mode of work

Monthly benefits package

Stock-based awards

Resumo da oferta

Riskified in Lisbon is seeking a Senior Client Success Manager to be the merchant’s representative, ensuring they maximize value from our platform and stay happy and profitable. You will prioritize client needs and collaborate with internal teams.

You will work with Fortune 500 brands and startups, analyzing usage, identifying upsell opportunities, and shaping long-term strategy while delivering excellent service and KPI transparency.

Qualificações

• 5+ years in enterprise client-facing role with international experience.
• Superb writing and communication skills.
• Strong analytical skills and ability to identify salient data from multiple sources.
• Ability to interpret and present complex data clearly and concisely.
• Great interpersonal skills and a team player.
• Problem-solver, resourceful and independent.
• eCommerce/FinTech background and/or experience in fast-growth B2B SaaS is preferred.

Responsabilidades

• Be the primary point of contact for our most important merchants. Build, monitor, and communicate our KPIs to our clients.
• Conduct in-depth analysis of how customers use Riskified’s solution, including upsell opportunities.
• Provide strategic analysis and critical thinking as we plan long-term expansion.
• Collaborate with other teams to optimize customer experience across our portfolio.
• Assist new customers as they join Riskified’s platform and begin using our services.

Conhecimentos

Client-facing experience

Analytical skills

Data interpretation

Communication skills

Interpersonal skills

Problem-solver

Team player

B2B SaaS experience

Formação académica

Bachelor's degree in a quantitative field

Descrição da oferta de emprego

Riskified empowers businesses to unleash ecommerce growth by taking risk off the table. Many of the world’s biggest brands and publicly traded companies selling online rely on Riskified for guaranteed protection against chargebacks, to fight fraud and policy abuse at scale, and to improve customer retention. Developed and managed by the largest team of ecommerce risk analysts, data scientists and researchers, Riskified’s AI-powered fraud and risk intelligence platform analyzes the individual behind each interaction to provide real-time decisions and robust identity-based insights.

Riskified is proud to work with incredible companies in virtually all industries including Booking.com, Acer, Gucci, Lorna Jane, GoPro, and many more .

We thrive in a collaborative work setting, alongside great people, to build and enhance products that matter. Abundant opportunities to create and contribute provide us with a sense of purpose that extends beyond ourselves, leaving a lasting impact. These sentiments capture why we choose Riskified every day.

About the Role

At Riskified, we succeed when our merchants succeed. As such, you'll be the merchant’s representative within Riskified, helping them to maximize the value they receive from our service. You will be expected to manage and prioritize their needs to ensure they're happy and profitable. Your clients will include Fortune 500 companies, big-box retailers, startups, travel merchants, and more. You'll collaborate daily with various Riskified teams, including Product, Analytics, Data Science and Development.

What You'll Be Doing

• Be the primary point of contact for our most important merchants. Build, monitor, and communicate our KPIs to our clients
• Conduct in-depth analysis of our customers' most productive ways to utilize Riskified’s solution, including identifying and leading upsell opportunities.
• Provide strategic analysis and critical thinking as we plan long-term expansion
• Work with all other teams within the company to optimize customer experience across our portfolio
• Assist new customers as they join Riskified’s platform and begin using our services

Qualifications

• 5+ years of experience in an enterprise client-facing role, with extensive international experience
• Superb writing and communication skills
• Strong analytical skills, including the ability to identify salient data from multiple sources
• Ability to interpret and present complex data clearly and concisely
• Great interpersonal skills and a team player
• Problem-solver, resourceful and independent
• eCommerce/FinTech background and/or experience working in a fast-growth B2B SaaS setting is strongly preferred
• Bachelor's degree - preferably in a highly quantitative field

We include transparent salary ranges to support fairness, clarity, and informed decision-making early in the process. The base salary range for this position is €40,000- €42,000 gross annually for candidates based in Lisbon. Your actual salary will be determined based on your unique skills, experience, and competencies. If your expectations differ, please let us know - we’re always open to a conversation.
The base salary is one part of the total compensation package at Riskified. All full-time regular employees receive a bonus target and are eligible to receive stock-based awards. Also, our value proposition goes way beyond compensation: our perks and benefits package, culture, community, and learning and development programs are just some of the elements we provide to bring value to our employees.

Life at Riskified

We are a fast-growing and dynamic tech company with 750+ team members globally. We value collaboration and innovative thinking.

We’re looking for bright, driven, and passionate people to grow with us.

Some of our Lisbon Benefits & Perks:

• Hybrid mode of work
• Benefits package per month—per your choice, e.g., work-from-home equipment, gym membership, wellbeing activities, and more.

Riskified is deeply committed to the principle of equal opportunity for all individuals. We do not discriminate based on race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other status protected by law.