English-Speaking AI & Digital Support Advisor

RDN Cons; Coimbra; On-site; EUR 28,000 - 32,000; Full time

Benefits offered by this job

Meal allowance via prepaid meal card

Private health and dental insurance

Holiday and Christmas allowances

22 working days of annual leave

Performance-based bonuses

Job summary

RDN Cons in Lisbon, Portugal, seeks motivated English-speaking candidates to join our international customer support team. This on-site, full-time role focuses on helping users make the most of AI-powered features and digital applications, while handling subscriptions and account inquiries.

You will assist customers via email and live chat, troubleshoot access issues, and collaborate with internal teams to ensure a positive experience.

Qualifications

• Very good written and spoken English (C1 preferred).
• Interest in AI, social media and digital technology.
• Willingness to learn new systems and technologies.
• Availability to work rotating shifts, including weekends.
• Experience in customer service or technical support is a plus.

Responsibilities

• Provide professional customer support in English via digital communication channels.
• Assist customers with subscription management, billing and account-related enquiries.
• Help users understand and navigate AI-powered features and digital applications.
• Support customers using popular social media and messaging platforms.
• Troubleshoot account access issues and common technical difficulties.
• Explain product features and provide clear, practical solutions.
• Maintain accurate records of customer interactions.
• Collaborate with internal teams to ensure a positive customer experience.

Skills

English proficiency

Customer service

Communication skills

Problem solving

Technical troubleshooting

Job description

Are you curious about Artificial Intelligence, social media and the latest digital technologies? This role offers the opportunity to turn that interest into a professional career. We are looking for motivated English-speaking individuals to join an international customer support team in Lisbon, working with innovative digital services, AI-powered applications and popular social media platforms.In this position, you will help customers make the most of premium digital features, manage their subscriptions and resolve everyday technical questions. Whether you are at the start of your career or bring previous customer service experience, you will have the opportunity to develop your skills in a dynamic, technology-focused and multicultural environment.Location: Lisbon, Portugal (on-site)Employment Type: Full-timeYour ResponsibilitiesProvide professional customer support in English via digital communication channels.Assist customers with subscription management, billing and account-related enquiries.Help users understand and navigate AI-powered features and digital applications.Support customers using popular social media and messaging platforms.Troubleshoot account access issues and common technical difficulties.Explain product features and provide clear, practical solutions.Handle customer enquiries with empathy, patience and professionalism.Maintain accurate records of customer interactions.Collaborate with internal teams to ensure a positive customer experience.Your ProfileCurrently residing in Lisbon, Portugal, and available to work on-site.Very good written and spoken English (C1 preferred).Genuine enthusiasm for Artificial Intelligence, social media and digital technology.Confidence using online platforms, mobile applications and digital tools.Good communication and interpersonal skills.A positive attitude and a customer-focused approach.Strong problem-solving abilities and attention to detail.Willingness to learn new systems and technologies.Availability to work rotating shifts, including weekends.Previous experience in customer service or technical support is an advantage, but not essential.What We OfferFull-time employment in Lisbon, Portugal.Initial training to prepare you for the position, with no previous industry experience required.Performance-based bonuses.Meal allowance provided through a prepaid meal card.Holiday and Christmas allowances.22 working days of annual leave.Private health and dental insurance, subject to eligibility.An international working environment with opportunities to develop your digital and customer service skills.Important InformationThis opportunity is intended for applicants already residing in Lisbon who can commute to the workplace. The position is fully on-site, and relocation assistance is not available.If you enjoy technology, communicate confidently in English and want to work with some of today's most exciting digital applications, this role offers a practical first step into a career in digital customer support.