Endpoint & Workplace Services Team Leader

Claranet limited; Lisboa; Híbrido; EUR 60 000 - 90 000; Tempo integral

Resumo da oferta

Claranet Limited in Lisbon is seeking an Endpoint & Workplace Services Team Leader to drive EUC and UCC strategy, lead and develop teams, and act as the senior escalation point for endpoint projects.

You will define endpoint architecture, drive security and governance, and collaborate with international teams to ensure service excellence and SLA adherence. Fluency in English (B2+) required and strong leadership.

Qualificações

• 7+ years of experience in endpoint engineering, architecture, and support, including 2+ years in a leadership role.
• Strong expertise in Microsoft Intune, Windows Autopilot, SCCM, Microsoft 365 endpoint management, and security technologies.
• Experience with application packaging (MSI, MSIX, IntuneWin), patch management, Windows Update for Business, and deployment automation.
• Advanced knowledge of Defender for Endpoint, BitLocker, AppLocker, and endpoint hardening best practices.
• Experience with Nexthink (or equivalent DEX platform), ServiceNow, and automation frameworks such as PowerShell or Terraform.
• Strong stakeholder management, governance, reporting, and communication skills in English (B2+).
• Experience leading technical teams within managed services or operational environments.

Responsabilidades

• Lead and develop EUC and UCC teams, managing workload, performance, on-call coverage, and career progression.
• Act as the final technical escalation point for complex endpoint, collaboration, security, and application deployment issues.
• Define and govern endpoint architecture, including Microsoft Intune, Autopilot, SCCM, application packaging, patch management, security baselines, and Windows lifecycle management.
• Drive endpoint security and compliance through Defender for Endpoint, BitLocker, AppLocker, Conditional Access, and governance frameworks.
• Lead DEX and automation initiatives using tools such as Nexthink, PowerShell, Terraform, and Infrastructure-as-Code practices.
• Oversee CMDB accuracy, reporting, vendor management, and operational governance.
• Collaborate with internal teams, clients, and international counterparts to ensure service consistency, continuous improvement, and adherence to SLAs.
• Support recruitment, onboarding, mentoring, and knowledge-sharing across the EUC function.

Conhecimentos

Lead EUC/UCC teams

Endpoint engineering

Microsoft Intune

Windows Autopilot

SCCM

Security technologies

Nexthink

PowerShell

Terraform

ServiceNow

English (B2+)

Ferramentas

Nexthink

PowerShell

Terraform

MSI packaging

IntuneWin

Descrição da oferta de emprego

Endpoint & Workplace Services Team Leader

We're fast learners, hard workers, naturalcollaborators... and weMake Modern Happen!

Our ambition is to unlock the potential of our digitalworld so that organisations everywhere can innovate and thrive securely. We aimto achieve this goal by bringing together the world’s most talented people andthe most powerful technologies, combining them to address our customers'challenges and to build something stronger together.

Right now, we are looking for an Endpoint & Workplace Services Team Leader to integrate our internal team.

Your responsibilitiesinclude:

• Lead and develop EUC and UCC teams,managing workload, performance, on-call coverage, and career progression.
  
• Act as the final technical escalationpoint for complex endpoint, collaboration, security, and application deploymentissues.
  
• Define and govern endpoint architecture,including Microsoft Intune, Autopilot, SCCM, application packaging, patchmanagement, security baselines, and Windows lifecycle management.
  
• Drive endpoint security and compliancethrough Defender for Endpoint, BitLocker, AppLocker, Conditional Access, andgovernance frameworks.
  
• Lead DEX and automation initiativesusing tools such as Nexthink, PowerShell, Terraform, and Infrastructure-as-Codepractices.
  
• Oversee CMDB accuracy, reporting, vendormanagement, and operational governance.
  
• Collaborate with internal teams,clients, and international counterparts to ensure service consistency,continuous improvement, and adherence to SLAs.
  
• Support recruitment, onboarding,mentoring, and knowledge-sharing across the EUC function.
  

You must have:

• 7+ years of experience in endpointengineering, architecture, and support, including 2+ years in a leadershiprole.
  
• Strong expertise in Microsoft Intune,Windows Autopilot, SCCM, Microsoft 365 endpoint management, and securitytechnologies.
  
• Experience with application packaging(MSI, MSIX, IntuneWin), patch management, Windows Update for Business, anddeployment automation.
  
• Advanced knowledge of Defender forEndpoint, BitLocker, AppLocker, and endpoint hardening best practices.
  
• Experience with Nexthink (or equivalentDEX platform), ServiceNow, and automation frameworks such as PowerShell orTerraform.
  
• Strong stakeholder management,governance, reporting, and communication skills in English (B2+).
  
• Experience leading technical teamswithin managed services or operational environments.
  

We value:

• Experience in MSP, telecommunications,or financial services environments.
  
• Knowledge of RoboPack or similarapplication packaging solutions.
  
• Microsoft, CompTIA, security, orendpoint management certifications.
  
• Familiarity with Microsoft Copilot,AI-driven endpoint management, and regulatory frameworks such as DORA, FCA, orPRA.