Employee Benefits Ops Analyst

Otonomee Customer Management Limited; Portugal; On-site; EUR 35,000 - 52,000; Full time

Job summary

Kota is expanding its Benefit Operations team to manage customer queries and improve how benefits are delivered across the Kota platform. This role offers exposure to customers, insurers, and internal teams and a broad scope with global reach.

You will handle new employer setups, renewals, and policy events, collaborating across teams to streamline processes and ensure high-quality service. Induction is in Dublin, with quarterly travel for meetings and training.

Qualifications

• 2+ years of experience in operations, insurance, benefits administration, or customer support.
• Strong attention to detail. You can manage multiple workstreams and dive into complexity.
• Clear written communication skills. You thrive when working with different stakeholders.
• Comfort working in fast-paced environments. You are comfortable with ambiguity and evolving processes.

Responsibilities

• Handle new business administration. Set up new employer schemes, facilitate application processing between employers, employees and insurance providers, while also updating our CRM and internal systems.
• Support scheme renewals. Work closely with employers and insurance providers, plus partner with customer success teams to refine processes and improve the customer experience.
• Own policy event administration. Process policy changes including joiners, leavers, dependents, cancellations and amendments; coordinate across internal teams and providers.
• Interact with customers as part of the support function. Act as the first line of investigation for benefit and policy-related queries, owning issue resolution. Liaise with insurers and providers on escalations, tracking any recurring issues and maintaining high quality documentation.
• Travel. You will complete your induction and new hire training in Dublin and will visit Dublin once a quarter for meetings and training.

Skills

Operations experience

Job description

We are excited to be supporting our Client one of the UK and Ireland's fastest-growing start-ups, transforming the way employee benefits are delivered and experienced.

The role

This is your chance to join a high-growth fintech at an early stage and make a real impact. We are continuing to grow our Benefit Operations team, as our business and the number of partners expand rapidly in the coming years. As part of the function, you will play a key role in managing customer queries and improving how benefits are delivered across the Kota platform.

This is an exciting opportunity to join a rapidly scaling company, with exposure to customers, insurers, and internal teams across the business. The role will have a broad scope, global reach and plenty of opportunities for growth.

What you'll do

• Handle new business administration. Set up new employer schemes, facilitate application processing between employers, employees and insurance providers, while also updating our CRM and internal systems
• Support scheme renewals. Work closely with employers and insurance providers, plus partner with customer success teams to refine processes and improve the customer experience
• Own policy event administration. Process policy changes including joiners, leavers, dependents, cancellations and amendments; coordinate across internal teams and providers.
• Interact with customers as part of the support function. Act as the first line of investigation for benefit and policy-related queries, owning issue resolution. Liaise with insurers and providers on escalations, tracking any recurring issues and maintaining high quality documentation.
• Travel. You will complete your induction and new hire training in Dublin and will visit Dublin once a quarter for meetings and training.

Our Recruitment process

• 1st round interview with the Talent Acquisition Team at Otonomee
• Language assessment
• 2nd round interview with the Kota Team
• Final round interview with COO at Kota
• Reference checking

Your profile

• 2+ years of experience in operations, insurance, benefits administration, or customer support
• Strong attention to detail. You can manage multiple workstreams and dive into complexity
• Clear written communication skills. You thrive when working with different stakeholders
• Comfort working in fast-paced environments. You are comfortable with ambiguity and evolving processes

About Kota

Kota is on a mission to make insurance and retirement benefits as accessible as modern software - and we're just getting started. Through Kota Platform, the world's first fully integrated benefits platform, and Kota Embed, our embedded insurance product, we're changing how thousands of employees across Europe experience their benefits.

Kota work with some of the most exciting companies in Europe - Carwow, Tines, Zoe, and Remote - and we're backed by top-tier investors including EQT Ventures, Eurazeo, Northzone, and Frontline. Founded in 2022, we've raised over €20M and we're growing fast.