Technical & Sales Support (Italian Speaker) - Remote in Portugal w/ Relocation

TN Portugal; Coimbra; Teletrabalho; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

Uma empresa está recrutando para um projeto emocionante no mercado italiano, oferecendo uma oportunidade remota de trabalhar a partir de Portugal. O candidato ideal deve ser falante de italiano e ter um diploma de ensino médio, com habilidades em comunicação e foco no cliente. A posição inclui suporte técnico e vendas, com um salário competitivo e benefícios como bônus de desempenho e subsídio de refeição.

Serviços

Bônus de desempenho até 225€ bruto/mês

Subsídio de refeição de 7,23€ por dia de trabalho

Seguro de saúde incluído a partir do primeiro dia

Reembolso de passagens aéreas para candidatos fora de Portugal

Alojamento em apartamento compartilhado

Qualificações

• Falante de italiano C2 e inglês B2 (obrigatório).
• Nacionalidade da UE ou autorização de residência portuguesa (obrigatório).
• Disponibilidade para trabalhar em turnos rotativos.

Responsabilidades

• Gerenciar consultas de clientes via telefone, e-mail e chat.
• Assistir com entregas, processos de garantia e reembolsos.
• Alcançar metas de vendas trimestrais enquanto oferece excelente atendimento ao cliente.

Conhecimentos

Comunicação

Empatia

Foco no cliente

Tecnologia

Formação académica

Diploma de ensino médio

Descrição da oferta de emprego

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Technical & Sales Support (Italian Speaker) - Remote in Portugal w/ Relocation, Coimbra

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Client:

Cross Border Talents

Location:

Coimbra, Portugal

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

7ba239dbebd2

Job Views:

7

Posted:

23.05.2025

Expiry Date:

07.07.2025

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Job Description:

We are recruiting for a client with an exciting project for the Italian market, offering a remote opportunity to work from home in mainland Portugal.

Start Date: 05 June 2025
Contract: 6 months (renewable)
Location: Remote from mainland Portugal

Languages Required

Key Responsibilities

• Customer Interaction: Manage incoming inquiries via phone, email, and chat. Accurately log each case and ensure resolution within SLA.
• Customer Satisfaction: Keep users informed on status and resolution timelines, aiming for high satisfaction ratings.
• Post-Sales Support: Assist with deliveries, warranty processes, and refunds.
• Sales Support: Recommend and promote products during inbound calls to boost revenue.
• Sales Goals: Achieve quarterly sales targets while delivering excellent customer service.
• Order Management: Follow up on customer requests and maintain complete records in CRM platforms in line with policies and procedures.

Candidate Profile

• C2 Italian speaker with solid B2 English (mandatory)
• Holds EU nationality or a Portuguese residence permit (visa holders are not eligible) (mandatory)
• Minimum high school diploma (mandatory)
  
• Strong communication skills, empathy, and customer focus
• Tech-savvy with the ability to quickly learn tools and systems
• Previous experience in customer service is preferred
• Experience in sales is a plus
• Availability to work on rotational shifts
• Performance Bonus: Up to 225 gross/month
• Meal Allowance: 7.23€ per workday (via meal card)
• Health Insurance: Included from day one (free after 6 months of contract)

Work Schedule

• Monday to Saturday (including bank holidays)
  Rotational shifts between 08:00 and 19:00 (8 hours/day)
  Days Off: Sunday + 1 rotating day

Relocation Support (applied for candidates outside Portugal)

• Reimbursement of Airfare at the end of the 6th month of the contract - up to 400 in Economy class
• Room in a shared apartment for a maximum period of 12 months, with rent of 280, with all utility bills included (discounted directly from the payslip)
  

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