Spanish Team Manager for Social Media Trending Videos Service and Delivery

Foundever; Lisboa; Presencial; EUR 25 000 - 35 000; Tempo integral

Resumo da oferta

Join a dynamic and innovative company as a Spanish Team Manager in Lisbon! In this role, you'll lead a talented team to achieve excellence in client services while fostering a supportive environment. You'll leverage your coaching and leadership skills to guide advisors, ensuring they meet performance metrics and deliver outstanding results. This position offers competitive wages, professional training, and opportunities for growth within a vibrant workplace culture. If you're passionate about people and ready to make a difference, this is the perfect opportunity for you!

Serviços

Competitive wages

Paid professional training

Employee discounts

Private healthcare & dental insurance

Growth opportunities

Wellness program

Job stability

Excellent work culture

Qualificações

• Minimum of 6 months of call center experience, preferably as Team Manager.
• Evidence of effective interpersonal, coaching, and leadership skills.

Responsabilidades

• Supervise and coach a team to meet client goals.
• Conduct performance reviews and monitor advisor performance.
• Ensure compliance with project deadlines and requirements.

Conhecimentos

Spanish (C1)

English (C1)

Interpersonal Skills

Coaching Skills

Leadership Skills

Time Management

Organizational Skills

Problem Solving

Formação académica

Bachelor’s Degree

Relevant Work Experience

Descrição da oferta de emprego

Come and work with us

We are looking for a talented and accomplished Spanish Team Manager to be responsible for supervising an assigned team to meet or exceed client/corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.

Our client is the leading destination for short form mobile video, with the mission to inspire creativity and bring joy.

As a Team Manager in this project, your daily responsibilities will include:

1. Communicate effectively and regularly with the working group, articulating different types of information (operational/management/etc.)
2. Solve problems, make decisions, analyze results, and ensure compliance with deadlines and requirements associated with the project
3. Work as a team, actively collaborating in the development of the advisors' activities
4. Continuously review and monitor the work performance of all advisors, initiating appropriate corrective actions using performance management tools to address any shortfalls
5. Undertake formal monthly/quarterly performance reviews
6. Provide clear direction and guidance to ensure consistent achievement of key performance metrics
7. Communicate any client issues accurately and promptly to the Operations Manager
8. Maintain an environment that supports teamwork, where advisors are committed, loyal, and take pride in working for the company
9. Ensure actions from Employee Satisfaction surveys are implemented and continuously reviewed
10. Understand and comply with all regulatory, fair trading, and competition rules, and adhere to Health, Safety, and Security responsibilities

To succeed in the role, you will need to have:

1. Proficient level of Spanish (At least C1)
2. Proficient level of English (At least C1)
3. A proficient second language is a plus
4. Minimum of 6 months of call center experience, preferably as Team Manager or product specialist
5. Evidence of effective interpersonal, coaching, and leadership skills
6. Excellent telephone, keyboard, verbal, and written communication skills
7. Good numeric and verbal reasoning skills
8. Effective time management
9. Ability to organize, prioritize, and multitask
10. Must hold EU citizenship or a valid work permit for Portugal
11. Be a local candidate or willing to relocate to Lisbon, Portugal
12. Availability to work from our site in Sete Rios, Lisbon
13. Availability to work Monday to Friday, 9h to 18h

Knowledge and abilities

• People-oriented
• An element of gravitas
• Experience with policy work
• Early adopter of technology
• Dependable, reliable, and able to perform duties with minimal supervision
• Ability to interact positively with staff at all levels

Education and experience

• Bachelor’s degree or directly related work experience
• Previous relevant experience as a Team Manager

Benefits

• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

Go further with Foundever

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

Apply today!