Junior Support Engineer

GrabJobs; Lisboa; Presencial; EUR 30 000 - 45 000; Tempo integral

Resumo da oferta

A leading company in Industry 4.0 is seeking a dedicated support professional to provide technical assistance and drive improvements in support processes. You will work closely with engineering teams and ensure customer satisfaction in high-tech environments. Ideal candidates will have excellent English skills and a strong attention to detail.

Qualificações

• Knowledge in relational Databases.
• Excellent English skills required.
• Strong time management and organizational skills.

Responsabilidades

• Provide hands-on technical support for product.
• Collaborate with Engineering teams to resolve issues.
• Drive continuous improvement in support tools and processes.

Conhecimentos

Time management

Attention to detail

Excellent English skills

Interpersonal skills

Initiative

Ferramentas

SQL Server

Kubernetes

Descrição da oferta de emprego

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Critical Manufacturing is dedicated to empowering high-performance operations to make Industry 4.0 a reality with the most innovative, comprehensive, and modular MES software. We have a global presence, but our headquarters, and the main technical center, are in Porto (Maia), Portugal, where we develop a state-of-the-art solution for Semiconductor, Electronics, Medical Devices, and Industrial Equipment.

Recognized as a Leader by Gartner, we are part of ASMPT, the world's largest supplier of best-in-class equipment, and technological process partner for the electronics and semiconductor industries.

What you’ll do:

• Be the Go-To Problem Solver – Own and resolve incoming support requests, providing hands-on technical support for our product in high tech dynamic production environments
• Collaborate Across Teams – Work closely with internal Engineering teams to investigate, troubleshoot, and resolve complex issues. You'll be the bridge that turns challenges into solutions
• Drive Continuous Improvement – Evolve our support tools, processes, and infrastructure so we can scale smarter and respond faster. Your ideas and action will directly shape how we work
• Keep the Customer in the Loop – communicate progress clearly and consistently, ensuring customers always know where things stand

What you must have:

• Knowledge in relational Databases – interpret a data model and being able to retrieve and analyze data
• Excellent English skills – spoken and written
• Time management, organization and prioritization
• Attention to detail – thorough in work carried out
• Great interpersonal and communication skills – working together to meet deadlines
• Initiative – seeking continuous improvement and implementing best practice in technology environment

What we consider a plus (not mandatory):

• Knowledge with SQL Server
• Knowledge of Kubernetes or other container platforms
  

Diversity, Equity and Inclusion are a source of commitment and innovation

At Critical Manufacturing, we welcome and encourage applications from individuals of all backgrounds, regardless of disabilities, diverse abilities, identities, or experiences. Our commitment is to create an inclusive environment where everyone has equal opportunities to succeed and thrive.

If you need accommodation during the recruitment process, please let us know - we're happy to support you.