Customer Service Representative (German)

TN Portugal; Braga; Presencial; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

Join a leading global travel and tourism brand as a Customer Service Representative in Braga. This role offers the chance to engage with customers across multiple channels, providing exceptional service and support. With a competitive salary and performance-based incentives, you will thrive in a collaborative environment that values professional growth. Enjoy exclusive travel perks and discounts while working in a dynamic team. If you're passionate about customer service and eager to make a difference, this is the opportunity for you!

Serviços

Competitive salary

Performance-based incentives

Professional growth opportunities

Collaborative work environment

Exclusive travel perks and discounts

Qualificações

• Strong communication skills across various platforms.
• Ability to follow standard customer service procedures.

Responsabilidades

• Handle customer interactions via phone, email, and chat.
• Provide accurate information and assist with inquiries.
• Manage a personal queue of service tickets.

Conhecimentos

Verbal communication

Written communication

Customer service principles

Problem-solving

Technical troubleshooting

Ferramentas

Customer service software

Ticketing systems

CRM tools

Descrição da oferta de emprego

Social network you want to login/join with:

Customer Service Representative (German), Braga

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Client:

David Kennedy Recruitment

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

be347965f10d

Job Views:

3

Posted:

11.05.2025

Expiry Date:

25.06.2025

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Job Description:

Our company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly.

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a German speaking Customer Service Representative to join their team in Braga.

Position: Customer Service Representative

Employment type:Permanent Contract (3 months trial period)

DUTIES AND RESPONSIBILITIES:

• Handle customer interactions across various communication channels, including phone, email, live chat, and social media.
• Provide clear and accurate information in response to customer inquiries, following established company policies and procedures.
• Assist with general questions, product or service information, and basic technical support.
• Respond to incoming customer requests and accurately document relevant case details in the appropriate systems.
• Escalate complex or unresolved issues to the appropriate internal teams or higher-level support as necessary.
• Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure.
• Manage a personal queue of service tickets, prioritize tasks, and follow guidance from supervisors.
• Offer feedback to improve service processes and contribute to team knowledge sharing.

REQUIREMENTS:

• Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
• Basic understanding of customer service principles and the ability to follow standard procedures.
• Ability to handle technical inquiries and troubleshoot common issues with guidance.
• Experience with customer service software, ticketing systems, or CRM tools is preferred.
• Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
• Organized, detail-oriented, and able to manage multiple tasks simultaneously.
• Willingness to learn and adapt in a fast-paced or evolving support environment
• Working schedule: Monday to Friday, 07 AM - 08PM (rotational shifts), Saturday: 08 AM - 04 PM, Sunday: 08 AM - 05 PM, 2 days off: 2 rotational day.

OFFER:

• Opportunity to work with a leading global travel & tourism brand
• Competitive salary with performance-based incentives
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts