Senior-Level Client-Facing Account Manager F/T and P/T Hours

GrabJobs; Lisboa; Teletrabalho; EUR 40 000 - 60 000; Tempo integral

Resumo da oferta

Uma empresa inovadora em marketing digital está à procura de um Gerente de Contas Sênior para liderar relações com clientes em Lisboa. O candidato ideal terá experiência em gestão de contas, excelente comunicação e uma mentalidade proativa. Esta função oferece flexibilidade e a oportunidade de impactar diretamente a evolução da equipe e dos clientes.

Serviços

Estipêndio anual de aprendizagem de €300

Oportunidade de crescimento em papéis de liderança

Qualificações

• 3+ anos de experiência em gestão de contas ou serviço contínuo ao cliente.
• Fluência em inglês (nível C2+).
• Capacidade de trabalhar de forma independente e em equipe.

Responsabilidades

• Gerir 5–7 contas de clientes, principalmente eCommerce.
• Fornecer atualizações e soluções aos clientes.
• Coordenar com Copywriters e Designers.

Conhecimentos

Gestão de contas

Comunicação

Organização

Proatividade

Feedback construtivo

Formação académica

Experiência de 3 anos em gestão de contas

Ferramentas

Slack

Trello

Notion

Google Suite

Descrição da oferta de emprego

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Senior-Level Client-Facing Account Manager F/T and P/T Hours, Lisboa

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Client:

Location:

Lisboa, Portugal

Job Category:

Other

-€0-0/monthly

EU work permit required:

Yes

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Job Views:

3

Posted:

22.05.2025

Expiry Date:

06.07.2025

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Job Description:

Pay: €******** Pro-Rata (based on Full-Time Hours @ 165-175)

Experience Level: 3 years+ in a similar, client-facing role is essential.

Important: This role is available on both a Part Time (50-100 hours per month) and Full-Time (165-175) basis. The P/T option also has the capacity to increase hours-wise based on capacity, preferences, needs and performance.

Who We Are

At Drop Zero Digital, we don’t just manage email—we engineer performance. We’ve helped eCommerce brands drive over $10M+ in email revenue through smart segmentation, design with soul, and flows that convert like clockwork.

We’re a remote-first, high-ownership, zero-fluff team working across time zones, pushing boundaries, and building a reputation for excellence, empathy, and elite retention strategy.

If you’re obsessed with clarity, ownership, and getting better every week, you might just love it here.

What You’ll Do

This isn’t a PM role hidden under an “Account Manager” label. You’ll own the client relationship early on.

- Lead 5–7 client accounts (mostly DTC eCommerce)

- Deliver updates, insights, and solutions that clients didn’t know they needed

- Coordinate flawlessly with Copywriters, Designers, and Tech Strategists

- Review Klaviyo campaign results, monitor flows, and push for consistent improvement

- QA everything before the client ever sees it

- Spot issues before they become problems

- Make our clients feel like you’ve got them covered—because you do

- Have worked in marketing (and for a marketing-related agency)

- Love giving feedback as much as you love receiving it

- Know the difference between a request and a priority

- Have supported teams on fast-paced projects

- Have worked with Hubstaff or time-tracking tools before

How We Work

We don’t believe in micromanagement. But we do believe in measurement. You’ll be expected to:

- Track hours using Hubstaff (65%+ productivity)

- Deliver real value within a 4-day async paid trial before being considered for the role

- Complete a small test assignment after successful Loom review (2–3 hours max)

- Be proactive, fast, and responsive—especially when things break or go quiet

This Role Is Not for You If…

- You need constant hand-holding or reminders

- You’re looking for a “chill” job where results don’t matter

- You dislike feedback or being held accountable

- You feel uncomfortable with structured systems, deadlines, and tracking tools

- You don’t enjoy writing, organizing, or summarizing key takeaways

Application Instructions

1. Submit your answers to the questions embedded within this application

2. Record a 60–90 second Loom video introducing yourself and why this role excites you

3. If shortlisted, you’ll be asked to complete a quick 46 minute async set of tasks

4. Those who impress will join a 4-day paid trial

5. Finalists will meet our Recruitment Consultant + the Owner Tom for interviews

6. We’ll offer a 2-week. 2-way immersion trial (with Hubstaff) before fully onboarding

If you're still reading, and this actually excites you — you're probably the kind of person we’re looking for.

What You’ll Need

- 3+ years of experience in an account management or continuous client service role (not customer service / call centre)

- Proven experience juggling deadlines, assets, comms, and feedback

- Excellent spoken and written English (C2+ level)

- Solid judgment—knowing what matters most (and what doesn’t)

- Experience with: Tech inc Slack, Trello, Notion, Google Suite

- A self-starter mindset. You escalate with solutions, not problems.

- Available during UK/CET hours, with occasional later availability for US PST clients

What You’ll Get

- A flexible, remote-first role with a smart, supportive, creative team

- €300 annual learning stipend

- Opportunity to grow into a leadership, strategy, or cross-functional role

- Direct impact on clients, team evolution, and Drop Zero Digital's next phase