T3 Developer Support Agent - Russian Speaker

TN Portugal; Oeiras; Presencial; EUR 25 000 - 35 000; Tempo integral

Resumo da oferta

A leading company in Portugal is seeking a T3 Developer Support Agent fluent in Russian to assist developers with app-related issues. The role involves managing escalations, simplifying complex problems, and maintaining communication through various channels. Candidates should have a high school diploma and experience in technical support. Benefits include a renewable contract, private healthcare, and career progression opportunities.

Serviços

12-month renewable contract

Private Healthcare & Dentalcare

Career progression opportunities

Various activities and benefits

Airport pick-up

Flight refund after 9 months

Shared accommodation

Qualificações

• Fluent in Russian & good English.
• 1-2 years experience in Technical Support.
• Strong communication and problem-solving skills.

Responsabilidades

• Manage and resolve escalations from developers regarding their apps.
• Simplify complex issues and communicate clearly via email, ticketing, and chat.
• Conduct detailed research and demonstrate advanced comprehension.

Conhecimentos

Communication

Problem Solving

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

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T3 Developer Support Agent - Russian Speaker, Oeiras

Client: World Talent Selection

Location: Oeiras, Portugal

Job Category: Other

EU work permit required: Yes

Job Reference: dff3ed74902e

Job Views: 3

Posted: 23.05.2025

Expiry Date: 07.07.2025

Job Description:

Job Description

You are a Russian speaker and a social media enthusiast? We are recruiting T3 Developer Support Agent - Russian speaking to Lisbon in Portugal.

Your working day :

• Manage and resolve escalations from developers regarding their apps;
• Simplify complex issues and communicate clearly via email, ticketing, and chat;
• Conduct detailed research and demonstrate advanced comprehension;
• Handle multiple tasks and complex decisions;
• Exhibit excellent communication skills, understanding app store policies, and showing developer empathy;
• Review and maintain data, proofreading documents for publication.

What you need to know to have a chance of getting this job :

• Fluent in Russian & good English
• 1-2 years experience in Technical Support
• Strong communication and problem-solving skills
• High school diploma or equivalent (mandatory)
• Valid work permit in Portugal

You will benefit :

• 12-month renewable contract
• Work in office in sunny Oeiras (Lagos Park)
• Initial 4-week training
• Work schedule: Monday to Friday, 7am to 7pm, 8 hours/day, rotating shifts, weekends off
• Private Healthcare & Dentalcare from the start
• Career progression opportunities
• Various activities and benefits

And for candidates abroad ..

• Airport pick-up
• Flight refund after 9 months in the company
• Shared accommodation with other employees

Starting date: June 16th, 2025

Minimum Requirements

Fluent in Russian & English, with at least 1 year of troubleshooting experience.