French Quality Analyst - Lisbon, Portugal

TN Portugal; Porto; Presencial; EUR 24 000 - 36 000; Tempo integral

Resumo da oferta

An established industry player is seeking a French Quality Analyst to join their team in Porto. This role involves ensuring compliance with quality standards through monitoring and evaluating performance. You will provide valuable feedback to enhance service quality and participate in calibration sessions. The ideal candidate will possess native-level French and advanced English skills, alongside strong organizational abilities. This opportunity offers competitive wages, paid training, and the chance to grow within a supportive environment, making it a perfect fit for those looking to advance their careers.

Serviços

Competitive Wages

Paid Training

Private Healthcare

Dental Insurance

Growth Opportunities

Company Initiatives

Qualificações

• At least 1 year in customer service or BPO.
• Relevant professional education or certification.

Responsabilidades

• Monitor CSR performance through call reviews.
• Provide constructive feedback to improve service quality.
• Participate in team meetings and calibration sessions.

Conhecimentos

French (C2)

English (C1-C2)

Organizational Skills

Communication Skills

Customer Service Experience

Formação académica

Relevant Professional Education or Certification

Descrição da oferta de emprego

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French Quality Analyst - Lisbon, Portugal, Porto

Client:

Foundever

Location:

Porto, Portugal

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

7c94bf411e2d

Job Views:

2

Posted:

09.05.2025

Job Description:

We are looking for a French Quality Analyst to ensure that all external and internal requirements are met. Your responsibilities will include monitoring procedures, evaluating calls, providing feedback, and participating in calibration sessions to maintain quality standards.

Key responsibilities include:

• Monitoring CSR performance through call reviews
• Providing constructive feedback to improve service quality
• Participating in team meetings and calibration sessions
• Reporting issues and assisting in program monitoring
• Ensuring compliance with security policies

To succeed, you should have:

• Native or proficient French (C2)
• Advanced English skills (C1-C2)
• Strong organizational and communication skills
• Experience in customer service or BPO
• EU citizenship or valid work permit for Portugal
• Willingness to relocate to Lisbon, Portugal (on-site work)

Education and Experience:

• At least 1 year in customer service or BPO
• Relevant professional education or certification

Benefits include:

• Competitive wages and paid training
• Private healthcare & dental insurance (after six months)
• Growth opportunities and company initiatives

Join us at Foundever to enhance your career and quality of life.