Italian Sales Advisor - Remote in Portugal

TN Portugal; Lisboa; Teletrabalho; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

Une entreprise dynamique recherche un Conseiller Commercial Italien pour un poste à distance à Lisbonne. Vous serez responsable de l'interaction avec les clients, du support aux ventes et de la gestion des commandes. Ce rôle exige d'excellentes compétences en communication et une expérience en service client. Un salaire compétitif, des primes de performance et des avantages tels qu'une assurance santé et des allocations repas sont offerts.

Serviços

Assurance santé

Allocation de repas

Prime de performance

Qualificações

• Expérience précédente en service client souhaitée.
• Expérience en vente est un plus.
• Disponibilité pour travailler en shifts rotativos.

Responsabilidades

• Gérer les demandes des utilisateurs par téléphone, email et chat.
• Assurer un service client de haute qualité pour les demandes après-vente.
• Atteindre les objectifs de vente trimestriels tout en offrant une excellente expérience client.

Conhecimentos

Compétences en communication

Empathie

Esprit d'équipe

Tech-savvy

Descrição da oferta de emprego

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Italian Sales Advisor - Remote in Portugal, Lisbon

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Client:

Location:

Lisbon, Portugal

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

18faaa0dfe7c

Job Views:

3

Posted:

24.05.2025

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Job Description:

Key Responsibilities

• Customer Interaction: Handle incoming user requests via telephone, email, and chat. Log call details into case management systems and provide responses and resolutions within SLA to customers.
• Customer Satisfaction: Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress. Their happiness is our happiness.
• Customer Service: Deliver high-calibre customer service for post-sales requests including delivery, warranties, and refunds.
• Sales Support: Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction.
• Sales Goals: Achieve sales goals set on a quarterly basis while providing an excellent customer experience.
• Order Management: Log and follow up on orders or requests, capturing all required data elements in CRM as mandated by clients, policies, and products.

Candidate Profile

• Excellent communication skills coupled with empathy and team spirit
• Tech-savvy
• Previous experience in Customer Service (preferable)
• Previous experience in sales is a plus
• Availability to work on rotational shifts

Schedule

• Monday till Saturday (including bank holidays): 08:00 to 19:00 (Rotational shifts)
• Days Off: Sunday + 1 rotational day
• Type of contract: 6 months with the possibility of renewal

Salary Conditions

• Base salary (gross):1,194.67 EUR x 12
• Performance bonus (gross): up to 225 EUR
• Meal allowance: 7,23 EUR per workday (paid in meal card)
• Health insurance: Since day 1 upon monthly payment - Free after 6 months of contract

Don't miss this incredible opportunity! Apply now!