Sr. Specialist Delivery Excellence

TN Portugal; Porto; Presencial; EUR 50 000 - 90 000; Tempo integral

Resumo da oferta

An established industry player is seeking a Sr. Specialist in Delivery Excellence to drive operational reporting and analytics. This role is pivotal in enhancing decision-making processes and requires a strong leader to manage a global team effectively. You will oversee the implementation of performance metrics, ensuring that the organization meets its strategic goals. The ideal candidate will have extensive experience in data analysis, project management, and the ability to influence stakeholders across various levels. Join this dynamic environment where your expertise can truly make a difference!

Qualificações

• 6+ years of experience in service excellence through analytics.
• Experience in business-level reporting and data visualization.

Responsabilidades

• Lead a global team to manage performance and development.
• Design automated reporting and dashboards for business metrics.

Conhecimentos

Data Analysis

Reporting Systems

Project Management

Collaboration Skills

Strategic Thinking

Formação académica

University Degree

Ferramentas

Performance Management System

Descrição da oferta de emprego

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Sr. Specialist Delivery Excellence, Porto

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Client:

Location:

Porto, Portugal

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

6d4db11e3a98

Job Views:

Posted:

Expiry Date:

22.06.2025

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Job Description:

Purpose & Overall Relevance for the Organization:

Global Business Services (GBS) designs, builds, and operates consistent end-to-end business solutions for adidas, delivering services in the areas of finance, non-trade procurement, and human resources. This drives operating efficiency, better customer experience, company agility, and decision-making, and ensures a compliance and control environment. This is enabled through consistent end-to-end processes, strong, globally consistent governance of solutions and services, state-of-the-art technology and tools, creativity, and continuous improvement.

This role focuses on delivering ad-hoc and periodic operational reports, which play a key role in strategic planning and allow adidas (GBS) to gather, store, access, and analyze business data to inform decision-making. Additionally, the role involves the supervision of a team, that executes BI programs across markets, in response to business needs. The teams perform detailed data analysis, implement dashboards and ensure decision support systems are in place that best serve the business in their decision-making, whilst adhering to Standards, policy, and legislation. The role reports to the Performance management and reporting delivery leader.

Key Responsibilities:

• Set targets for the direct reports and manage the performance & development of the team.
• Lead a global team and create a motivational and supportive work environment in which employees are challenged, coached, trained, and provided with career opportunities.
• Create an environment that drives the teams to execution excellence.
• Enable fact-based decision-making when it comes to timing and changes in the GBS roadmap.
• Leads design and build of automated reporting and dashboards to track business performance metrics.
• Lead the consolidated service performance review of all GBS Centers and processes globally.
• In collaboration with Global Process Leads develop measurement and reporting mechanisms for appropriate operational and financial metrics (KPIs, SLAs, etc.) to be tracked and measured.
• In alignment with the Global Performance and Process Excellence standards, develop, implement, and evolve a strategic process performance and management framework to mature E2E process performance.

Key Relationships:

• GBS Leadership team
• Global Process Owners
• Operations teams in centers
• Global Delivery Excellence team
• IT Platform Engineering team
• GBS Transition Team

Knowledge, Skills, and Abilities :

• Comprehensive understanding of the E2E processes operated by Global Business Services and their main metrics.
• Strong data acumen and experience with reporting systems, able to model and analyze complex data sets.
• Excellent collaboration skills, ability to influence without authority, and work effectively in a matrix organization.
• Focused on delivery of results through effective planning and solid organizational skills including attention to detail and multi-tasking skills.
• Experience with technology and ability to facilitate communication between business and technology teams.
• Ability to work and deliver in changing environments, under limited guidance while adhering to specified deadlines.
• Ability to think strategically, synthesize complex situations and develop innovative solutions within a changing environment.
• Knowledge of the performance measurement function and practices
• Excellent project management skills and experience
• Ability to guide teams in a trustful and proficient manner.

Requisite Education and Experience / Minimum Qualifications:

• 6+ years of experience demonstrating progressive responsibility in roles focused on driving service excellence through the application of analytics.
• The successful candidate will have experience in business-level reporting, complex data mining, and analysis as well as data visualization.
• Preferably have implemented Performance Management System (e.g., Balanced Scorecard) in a large organization.
• Preferably experience working in Agile/Product lead organization.
• University degree or equivalent experience