Customer Representative (English-speaking) - Insurance Company

Concentrix Limited Company; Lisboa; Presencial; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

Join a forward-thinking company as a Customer Service Representative in Lisbon, where you'll play a critical role in enhancing customer experiences. In this dynamic position, you will engage with clients to provide essential information about their insurance policies, ensuring operational excellence. With a strong focus on career growth, the company offers comprehensive training and development programs designed to elevate your skills and career trajectory. Embrace the opportunity to work in a supportive environment that values your contributions and fosters personal development, making it an ideal place to thrive and succeed.

Serviços

Competitive salary

Performance bonus

Full paid training

Career development programs

Language classes

Bring-a-friend bonus opportunities

Qualificações

• High level of English (C2) required.
• Previous customer experience is a plus.
• Excellent verbal and writing skills.

Responsabilidades

• Receive calls or chats from clients regarding insurance policies.
• Process requests via client policy administration system.
• Manage policy change requests and claims.

Conhecimentos

Customer Service

English (C2)

Verbal Communication

Written Communication

Proactivity

Ferramentas

Document Management Tool

Descrição da oferta de emprego

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Job Title

Customer Representative (English-speaking) - Insurance Company

Job Description

Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

If you’re looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On-Site) you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What You Will Do In This Role

As a Customer Service Representative, you will:

• Receive telephone calls or chats from clients wishing to obtain various types of information concerning their insurance policy
• Depending on the case, the request will be processed via a transaction in our client policy administration system, and/or by the writing and sending of replies to letters/emails, information, contract documents, etc., to the insured.
• Do indexation & electronic archiving in our document management tool.
• Manage policy change requests, updating payment details
• Make claims and cancel requests
  
  

Your Qualifications

Concentrix is a great match if you:

• Have a high level of English (C2)
• Have previous customer experience is a plus
• Have excellent verbal and writing skills coupled with a formal and diplomatic stance
• Are proactive, self-motivated, and a great team player
  
  

If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.

What’s In It For You

In this role, we offer benefits that help you support your unique lifestyle:

• Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)
• Competitive salary and performance bonus
• Central location in Lisbon, Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses, and language classes
  
  

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal-opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.

Location:

PRT Lisbon - Av. Mediterraneo, N°1

Language Requirements

English (Required)

Time Type

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