Technical support (French Speaker)

TN Portugal; Portugal; Teletrabalho; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

Join a leading company in remote customer support as a key player in managing customer inquiries and technical assistance. This role offers flexible hours, a dynamic work environment, and the chance to contribute to a global service team. Ideal candidates will have a technical background, strong communication skills, and proficiency in both English and French.

Serviços

100% Remote Work

Flexible, Project-Based Assignments

Gamification Program with bonuses

Qualificações

• Experience in technical customer service, preferably in electronics or machinery.
• Fluent English and native-level fluency in French.
• Strong phone etiquette and accurate documentation skills.

Responsabilidades

• Manage incoming customer requests and provide technical support.
• Log and analyze customer interactions.
• Monitor call center operations and maintain call history.

Conhecimentos

Communication

Organization

Problem Solving

Formação académica

Intermediate-level vocational training

Ferramentas

Salesforce

Windows 11

Mac OSX 13

Descrição da oferta de emprego

Social network you want to login/join with:

• A role that offers a breadth of learning opportunities
• Leadership Role
• Fantastic work culture

The Job

Key Responsibilities

1. Respond to and manage incoming customer requests via phone
2. Serve as the first and single point of contact for technical inquiries and general support
3. Provide fast, prioritized assistance to key customers
4. Manage call-back services and follow-up communications
5. Log and classify all customer interactions (received, attended, abandoned)
6. Analyze call data and report service activity and feedback
7. Monitor and control real-time call center operations
8. Maintain call history and resolution tracking
9. Support documentation management and internal communications
10. Coordinate external communications with relevant institutions or partners

The Profile

Requirements

• Technical Background: Intermediate-level vocational training or previous experience in technical customer service, preferably in electronics, machinery, or industrial sectors
• Software Knowledge: Proficiency in Salesforce and standard office software (spreadsheets, calculation tools)
• Communication & Organization: Strong phone etiquette, accurate documentation, and the ability to work efficiently with discretion
• Professionalism: Familiarity with institutional/business protocol; ability to handle formal communication and administrative tasks
• Language Proficiency: Fluent English plus native-level fluency in French (EU dialect)

Required Tools

• Internet: Broadband with wired Ethernet connection
• RAM: 8GB or more
• Screen resolution: 1920x1080 preferred
• Wired USB headset
• Operating System:
• Windows 11 or later
• Mac OSX 13 or later

Work Schedule

• 4 to 5 hours per day - Also the possibility of full-time
• Between 09:00 to 18:00 CEST
• Monday to Friday

What We Offer

• 100% Remote Work
• Flexible, Project-Based Assignments
• Gamification Program (Earn bonuses, paid holiday hours)

Join Us

If you're tech-savvy, organized, and passionate about customer service, this is your chance to join a dynamic team building the future of remote work. Apply now and help us deliver amazing service across the globe.

• Application Deadline: 05/23/2025

The Employer

Our client is centralized and standardized native customer support services worldwide, the sole provider of all major languages and dialects in the world, operating in the international marketplace of premium contact center projects for remote talents.