Customer Service Representative - Dutch - Fully Remote Portugal

TN Portugal; Braga; Teletrabalho; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

Uma empresa líder no setor automotivo está à procura de um Representante de Atendimento ao Cliente para atuar remotamente em Braga, Portugal. O candidato ideal terá habilidades de comunicação excepcionais e experiência em atendimento ao cliente. O trabalho envolve resolver consultas, manter relações positivas com os clientes e contribuir para melhorias de processos. Oferecemos um ambiente de trabalho colaborativo, oportunidades de crescimento profissional e um salário competitivo com incentivos baseados em desempenho.

Serviços

Oportunidade de trabalhar com uma empresa líder na indústria automotiva

Salário competitivo com incentivos baseados em desempenho

Oportunidades de crescimento profissional dentro da indústria BPO

Ambiente de trabalho colaborativo e de apoio

Acesso a vantagens e descontos exclusivos em viagens

Qualificações

• Experiência anterior em atendimento ao cliente é vantajosa.
• Habilidades de comunicação em várias plataformas (telefone, e-mail, chat, redes sociais).
• Capacidade de aprender rapidamente novas tecnologias.

Responsabilidades

• Atender consultas e solicitações através de vários canais de comunicação.
• Manter uma abordagem profissional e empática em todas as interações com os clientes.
• Colaborar com colegas e liderança para alcançar objetivos de equipe.

Conhecimentos

Comunicação verbal e escrita

Resolução de problemas

Organização

Descrição da oferta de emprego

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Customer Service Representative - Dutch - Fully Remote Portugal, Braga

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Client:

Dila Recruitment

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

abf1f36eaa47

Job Views:

2

Posted:

24.05.2025

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Job Description:

Ready for a career move that feels right? At Dila Recruitment, you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets.

Position: Customer Service Representative

Employment type: fixed term (6 months) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES:

• Handle inquiries and requests across various communication channels, ensuring accurate and timely updates in internal systems.
• Foster positive relationships by delivering prompt and courteous support.
• Support customer satisfaction and long-term engagement by ensuring effective resolution of issues.
• Maintain a professional and empathetic approach in all customer interactions.
• Work collaboratively with colleagues and leadership to achieve team objectives.
• Share insights on recurring challenges and suggest opportunities for process or service improvements.

REQUIREMENTS:

• Previous experience in customer service would be advantageous
• Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
• Basic understanding of customer service principles and the ability to follow standard procedures.
• Ability to handle technical inquiries and troubleshoot common issues with guidance.
• Ability to quickly learn new software and technologies
• Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
• Organized, detail-oriented, and able to manage multiple tasks simultaneously.
• Willingness to learn and adapt in a fast-paced or evolving support environment.

OFFER:

• Working schedule: Monday to Sunday - 24/7 (Rotative Shifts)
• Opportunity to work with a leading company in the automotive industry
• Competitive salary with performance-based incentives
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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