E-commerce Customer Assistant Finnish Speaker | Fully Remote

Cross Border Talents; Setúbal; Remote; EUR 16,000 - 20,000; Full time

Benefits offered by this job

Attractive monthly salary

Holiday and Christmas bonuses

Meal allowance card

Private health insurance

Paid training

Optional housing in a company apartment

Housing option in company apartment

Job summary

A global tech support firm is seeking an E-commerce Customer Assistant fluent in Finnish to provide customer support remotely from Portugal. Responsibilities include assisting customers with order issues and maintaining performance metrics. The position offers attractive monthly salary, bonuses, and full training with potential relocation support.

Qualifications

• Must be a native Finnish speaker with strong English proficiency.
• Previous experience in customer support is a plus.
• Willing to work rotating shifts, including weekends and holidays.
• Flexibility to work rotating shifts, including weekends and holidays.
• Located in Portugal or willing to relocate (relocation help and housing allowance offered).

Responsibilities

• Support Finnish-speaking customers with order-related issues.
• Communicate clearly and professionally across channels.
• Handle sensitive data responsibly and securely.
• Monitor and improve personal KPIs.
• Monitor and improve your own KPIs.

Skills

Native-level Finnish

Strong English (C1)

Problem-solving under pressure

Previous customer support experience

Flexibility for shifts

Job description

E-commerce Customer Assistant Finnish Speaker | Fully Remote

Job Openings E-commerce Customer Assistant Finnish Speaker | Fully Remote

About the job E-commerce Customer Assistant Finnish Speaker | Fully Remote

Are you a Finnish speaker looking for a remote opportunity in Portugal? We're hiring on behalf of our client for the support of the customers of the most iconic global tech brands - from the comfort of your home!

Location: Remote in Continental Portugal
Contract: Full-time (12-month with renewal)

Start dates: July 14, July 21, July 28

Join a household name in global technology a company known for its cutting-edge devices, design excellence, and a seamless online shopping experience. Your mission: support their customers with empathy and efficiency.

Your Responsibilities:

Support Finnish-speaking customers with order-related issues (tracking, returns, payments).

Communicate clearly and professionally across channels (phone, email, chat).

Handle sensitive data responsibly and securely.

Escalate complex cases using internal tools and procedures.

Monitor and improve your own KPIs.

You have:

Native-level Finnish and strong English (C1).

Ability to stay calm under pressure and problem-solve efficiently.

Previous experience in customer support is a plus.

Flexibility to work rotating shifts, including weekends and holidays.

• Already located in Portugal OR willing to relocate for this opportunity (relocation help and housing allowance is offered by the hiring company)

Whats in it for you:

Attractive monthly salary

Holiday and Christmas bonuses split over 12 months.

Meal allowance card and private health insurance.

• Extra payment for working late hours, public holidays and night shifts

Fully remote work with equipment provided.

Paid training (15-20 business days).

Optional housing in a company apartment (for the candidates moving from abroad).