Dutch Technical Customer Support in Lisbon

Cross Border Talents; Lisboa; Presencial; EUR 24 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Performance bonus

Meal allowance

Transportation support

Relocation support

Health & life insurance

Onsite work

Resumo da oferta

Cross Border Talents in Lisbon is seeking a Technical Customer Specialist to be the main contact for customers facing technical questions. You will help users troubleshoot, configure accounts, and provide clear, professional support across channels.

Fluency in Dutch (C1/C2) and English (B2) is essential, plus strong communication and problem solving. This onsite role offers a competitive salary, bonuses, meal and transport allowances, relocation assistance, and comprehensive health and life

Qualificações

• Fluency in Dutch (C1/C2)
• Fluency in English (B2)
• Strong communication and analytical mindset
• Eligibility: EU citizenship or valid Portuguese residency

Responsabilidades

• Provide professional technical support via phone, email, live chat, and other channels.
• Assist customers with technical questions, product functionality, configurations, and troubleshooting.
• Diagnose technical issues by identifying root causes and offering step-by-step solutions.
• Guide customers through troubleshooting processes with clear explanations.
• Resolve technical concerns while maintaining high customer satisfaction and service quality.
• Document interactions, issues, steps and resolutions in internal systems.
• Escalate complex cases to specialized teams when needed.
• Collaborate with internal teams to ensure timely issue resolution.
• Follow technical procedures and company guidelines during interactions.
• Identify recurring issues and provide feedback to improve products and processes.
• Stay updated on product features and troubleshooting procedures through training.

Conhecimentos

Dutch (C1/C2)

English (B2)

Strong communication

Analytical mindset

Descrição da oferta de emprego

Grow Your Career as a Technical Customer Specialist!

Join a professional and customer-focused team providing reliable technical assistance and helping users get the most out of their products and services. If you enjoy troubleshooting, solving problems, and supporting customers in a fast-paced environment, this is a great opportunity to strengthen your technical and customer service skills.

Role Overview

As a Technical Customer Specialist, you will be the main point of contact for customers experiencing technical questions or issues. You will assist users with troubleshooting, account and platform-related concerns, technical configurations, and general product support, ensuring every customer receives clear, efficient, and professional assistance.

Key Responsibilities

• Provide professional technical support via phone, email, live chat, and other communication channels.
• Assist customers with technical questions, product functionality, account access, configurations, and troubleshooting.
• Diagnose technical issues by identifying the root cause and providing clear, step-by-step solutions.
• Guide customers through troubleshooting processes and explain technical information in an easy-to-understand manner.
• Resolve technical concerns efficiently while maintaining high standards of customer satisfaction and service quality.
• Accurately document customer interactions, technical issues, troubleshooting steps, and resolutions in internal systems.
• Escalate complex technical cases to specialized teams when further investigation is required.
• Collaborate with internal technical and support teams to ensure timely and effective issue resolution.
• Follow established technical procedures, service standards, and company guidelines during all customer interactions.
• Identify recurring technical issues and provide relevant feedback to improve products, processes, and the overall customer experience.
• Stay up to date with product features, technical updates, troubleshooting procedures, and internal processes through continuous training and development.

Qualifications

• Language Skills:Proficiency in Dutch (C1/C2) and English (B2)
• Experience:experience in CS or Tech CS is a plus
• Skills: Strong communication, analytical mindset, and client-support ability
• Eligibility: EU citizenship or valid Portuguese residency

Why Join Us?

• Competitive Salary: Compensation that reflects your skills and potential.
• Performance Bonus: Recognition for outstanding results.
• Meal Allowance: Daily support for your meals.
• Transportation Support: Assistance with commuting costs.
• Relocation Support: Assistance to make your move and transition to your new location as smooth as possible.
• Health & Life Insurance: Comprehensive coverage for your peace of mind.
• Onsite Work: Work in a collaborative and professional office environment.

If you're looking for a role where your digital marketing experience makes a real impact - and where you can build your career in Lisbon - this is for you.