Dutch Tech Support In Lisbon | 2,000 Euros Welcome Bonus

Blue View Talent; Almada; Presencial; EUR 21 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Language bonus

Onsite work environment

Competitive salary

Resumo da oferta

A Blue View Talent, em Lisboa, procura um Técnico de Apoio ao Cliente com foco técnico para o mercado holandês. O candidato será o contato principal para resolver questões técnicas via telefone, email, chat e redes sociais.

Com onboarding estruturado e formação contínua, terá oportunidade de crescimento técnico e de trabalhar numa equipa internacional.

Oferecemos remuneração competitiva, bônus por desempenho e pacote de relocation para apoio à mobilidade.

Qualificações

• Experiência: 0–1 ano em atendimento ao cliente ou funções relacionadas.
• Habilidades: comunicação forte, resolução de problemas e boa interação.
• Perfil: curioso, adaptável e com vontade de progredir num ambiente internacional.

Responsabilidades

• Fornecer suporte técnico profissional via telefone, email, chat e redes sociais
• Auxiliar clientes a entender recursos do produto e resolver questões técnicas
• Guiar clientes com soluções passo a passo para solucionar problemas
• Informar claramente sobre funcionalidades, atualizações e serviços
• Trabalhar com equipas internas para resolver casos complexos
• Manter registos precisos de interações e soluções em sistemas internos
• Manter-se atualizado com desenvolvimentos de produto e melhores práticas
• Participar de formação contínua para ampliar conhecimento técnico

Conhecimentos

Communication skills

Problem solving

Interpersonal skills

Descrição da oferta de emprego

Descrição do cargo

Dutch Technical Customer Specialist in Lisbon | Relocation Package

Job Openings Dutch Technical Customer Specialist in Lisbon | Relocation Package

About the job Dutch Technical Customer Specialist in Lisbon | Relocation Package

Take Your Career Forward as a Technical Customer Specialist!

Do you have a strong interest in technology and a commitment to delivering outstanding customer support? Join an international team where you'll help customers resolve technical issues while building your expertise in a fast-moving and engaging environment.

Role Overview

As a Technical Customer Specialist, you will be the primary contact for customers who need assistance with technical matters, products, or services. Through various communication channels — including phone, email, chat, and social media — you will provide guidance, troubleshoot issues, and ensure customers receive effective and timely solutions. With structured onboarding and continuous training, you'll have the opportunity to grow your technical skills within a collaborative and customer-focused team.

Key Responsibilities

• Deliver professional technical support via phone, email, chat, and social media
• Help customers understand product features and resolve technical issues
• Walk customers through step-by-step solutions to troubleshoot problems
• Provide clear information about system functionalities, updates, and services
• Assist with account, software, or device-related concerns
• Work closely with internal teams to resolve complex or escalated cases
• Maintain accurate records of customer interactions and solutions in internal systems
• Keep up to date with product developments, system changes, and best practices
• Take part in ongoing training to enhance technical knowledge and service quality

Requirements

• Experience:0–1 year in customer support or related roles.
• Skills:Strong communication, problem-solving, and interpersonal abilities.
• Mindset:Curious, adaptable, and eager to grow within an international environment.

Why Join Us?

• Competitive Salary:Recognition for your skills and dedication.
• Language Bonus:Additional rewards for your Spanish proficiency.
• Performance Bonus:Incentives for meeting and exceeding targets.
• Onsite Work Environment:A collaborative setting that encourages growth and teamwork.