Dutch speaking Technical Support Specialist

The lemon Consulting; Lisboa; Híbrido; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A leading consulting firm in Lisbon is looking for a Technical Support Specialist to provide customer support and troubleshooting. Candidates must be fluent in Dutch and proficient in English. The role offers a hybrid working setup with benefits such as lunch vouchers and transport allowances. Ideal for those with experience in tech environments and strong communication skills.

Serviços

Lunch vouchers (10.20 EUR per day)

Hybrid working (evenings/weekends)

40 EUR transportation allowance

Additional birthday day off

Career development guidance

Qualificações

• Experience in a customer-facing technical support role is ideal.
• Basic knowledge of electrical systems or IoT devices.
• Strong ability to communicate technical issues clearly.

Responsabilidades

• Provide customer support through various channels.
• Perform troubleshooting for product issues.
• Document customer interactions accurately.

Conhecimentos

Fluent in Dutch

Proficiency in English (B2)

Communication skills

Technical troubleshooting

Experience with CRM tools

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

Overview

Position: Technical Support Specialist

Location: Lisbon, Portugal

Employment type: Full-time

Remuneration: Base salary.

Duties and Responsibilities

• Provide customer support through phone, email, or chat for product usage, connectivity, and functionality issues.
• Perform initial troubleshooting, including checks on power, network status, and device interfaces.
• Guide users through standard support procedures such as resets, connection checks, and app configurations.
• Escalate unresolved or complex issues to higher-level support teams with thorough documentation.
• Contribute to knowledge base updates and suggest process improvements based on recurring issues.
• Manage support cases based on priority, service agreements, and issue urgency.
• Accurately document all customer interactions and technical diagnostics in a ticketing or CRM system.
• Monitor trends in support issues and report insights to improve product reliability.
• Stay updated on product developments, software updates, and support protocols.
• Ensure all remote support activities comply with operational and safety standards.

Requirements

• Native/fluent in Dutch (C1), with strong written and oral skills, as well as proficiency in English (at least B2)
• High school diploma or equivalent; technical training or certifications are a plus.
• Experience in a customer-facing technical support role, ideally in a contact centre or tech environment.
• Basic knowledge of electrical systems, IoT devices, or general network troubleshooting.
• Familiarity with technical standards or protocols is an advantage.
• Strong verbal and written communication skills, with the ability to explain technical issues to non-technical users.
• Proficient in using CRM or ticketing tools for support tracking.
• Willingness to work in shifts, including weekends and holidays.
• Experience supporting multiple communication channels (chat, email, voice, back office) is desirable.
• Able to work in a hybrid setup; local residency may be required based on operational needs.

Offer

• Lunch vouchers 10,20 EUR per day.
• Hybrid working (evenings/weekends)
• 40 EUR transportation allowance or company shuttle.
• Additional birthday day off.
• Guidance and tools to reach career potential.