Dutch Speaking Customer Service for Toll Roads

Blu Selection; Lisboa; Presencial; EUR 10 000 - 20 000; Tempo integral

Resumo da oferta

An international customer service company in Vila Nova de Gaia is seeking a Customer Service Representative to support customers in the transport and road services sector. The role involves providing phone, email, and chat support, answering billing inquiries, and recording customer interactions. Ideal candidates are fluent in English, detail-oriented, and able to work in shifts. This position offers competitive salary, meal allowance, health insurance, and relocation support.

Serviços

Meal allowance

Holiday & Christmas bonuses

Health insurance

Paid 15-day training

Support with relocation and housing options

Qualificações

• Fluency in the required project language.
• Good communication and computer skills.
• Detail-oriented and a team player.
• Motivated and willing to work in shifts.

Responsabilidades

• Provide support to customers via phone, email, and chat.
• Answer questions about billing, payments, and account info.
• Handle requests from external authorities professionally.
• Record customer interactions accurately.
• Help with revenue collection and service sales.

Conhecimentos

Fluent in English and/or others

Good communication skills

Detail-oriented

Team player

Computer skills

Descrição da oferta de emprego

Are you looking for a new challenge in customer service? Join an international team in Vila Nova de Gaia, Portugal, supporting customers in the transport and road services sector!

Your responsibilities as a Customer Service Representative:

• Provide support to customers via phone, email, and chat.

• Answer questions about billing, payments, and account info.

• Handle requests from external authorities professionally.

• Record customer interactions accurately.

• Help with revenue collection and service sales when applicable.

What you need to succeed:

• Fluent in the required project language (English and/or others).

• Good communication and computer skills.

• Detail-oriented and team player.

• Motivated and willing to work in shifts.

What’s in it for you?

• Contract: 12-month renewable with potential for permanent.

• Hours: Full-time, 40h/week, rotating shifts (7:00–23:00, Mon–Sun).

• Salary: €1,050 with accommodation / €1,309 without.

• Benefits: Meal allowance, holiday & Christmas bonuses, health insurance.

• Paid 15-day training.

• Support with relocation and housing options.

Your workplace:
Work from a modern office located in Vila Nova de Gaia, a vibrant city famous for its stunning views of Porto, the beautiful Douro River, and world-renowned port wine cellars. Enjoy a friendly community, great local cuisine, and easy access to beaches and nature—all just a short distance from Portugal’s second-largest city.