Flemish Speaking Customer Advisor (Hybrid)

Ignite; Lisboa; Hybrid; EUR 14,000 - 17,000; Full time

Benefits offered by this job

Fully paid training

Relocation support

Hybrid work model

Career progression

Job summary

Ignite, Lisbon-based, is seeking Flemish-speaking Customer Support Advisors to join its international team. The role combines remote and on-site work with a 2–3 day work-from-home rhythm and 40-hour weeks.

No prior experience required; you will receive full, paid onboarding and training to become proficient in product and support tools. Starting salary is €1,400 gross per month, plus a €150 net language allowance, up to €100 monthly KPI bonus, and a €7 daily meal voucher.

Qualifications

• Native or near-native Flemish fluency (written and spoken).
• English at least B2 for communications and training.
• Excellent spoken and written communication with a client focus.
• Proficient with desktop apps, MS Office, CRM tools, and remote work.
• Self-motivated with a problem-solving mindset and adaptability.

Responsibilities

• Assist Flemish customers via phone, email, and live chat with professionalism.
• Guide customers through product questions, deliveries, warranties, and basic tech resolutions.
• Record and track service tickets in the CRM with complete notes and follow-ups.
• Maintain high customer satisfaction through empathetic, clear responses.

Skills

Fluent Flemish

English (B2)

Communication

Tech & Hybrid Savvy

Problem-solving

Adaptability

Tools

MS Office

CRM tools

Job description

Salary:

€1,400 gross per month (issued 14 times annually) + €150 net/month language allowance + up to €100/month performance bonus + €7 daily meal voucher

Location:

Lisbon, Portugal

Work Style:

Hybrid model (2–3 remote days each week)

Experience:

No previous experience needed (includes fully salaried onboarding)

Role Overview

Ready to kick off your professional journey in one of Europe’s brightest and most dynamic capitals while taking advantage of flexible work arrangements? We are looking for motivated Flemish speakers to become part of our international team in Lisbon as Customer Support Advisors. In this position, you will represent an internationally recognized giant in household appliances and smart home tech. Your goal will be to deliver top‑tier support to our Flemish‑speaking clientele, answering their questions and fostering a seamless relationship with the brand. This opportunity offers a versatile hybrid working structure (2–3 days working from home each week) combined with collaborative days in our contemporary Lisbon centre, delivering a balance of flexibility and community. No prior experience is necessary—we offer complete, fully compensated training to prepare you for long‑term success!

Key Responsibilities

• Customer Assistance: Handling inbound inquiries from Flemish customers across phone, email, and live messaging channels with professionalism, enthusiasm, and efficiency.
• Troubleshooting & Support: Directing customers through product usage questions, delivery coordination, warranty claims, and step‑by‑step technical resolution for home appliances with absolute clarity.
• Case Management: Recording and tracking service tickets within our CRM software with high precision, ensuring complete notes and staying on top of unresolved queries until completion.
• Quality & Empathy: Driving strong customer satisfaction ratings through empathetic listening, patient communication, and actionable answers tailored to every user’s needs.
• Team Collaboration: Working alongside supervisors and colleagues—both online and in‑person to meet group operational benchmarks and maintain stellar service standards.

What We Are Looking For

Essential Criteria:

• Language Skills: Native or near-native fluency in Flemish (written and spoken), paired with a reliable, professional level of English (B2 minimum) for company communications and training modules.
• Communication Mastery: Outstanding spoken and written expression, backed by an approachable, client‑oriented mindset and strong interpersonal rapport.
• Tech & Hybrid Savvy: Comfortable multitasking across desktop applications, using standard software (MS Office), handling CRM tools, and managing your independent work effectively at home.
• Problem‑Solving Mindset: A self‑motivated, helpful approach to resolving customer challenges efficiently and maintaining a positive brand image.
• Adaptability: Open to operating within an organized workspace with flexible shift schedules.

Experience:

• Backgrounds in customer service, call center environments, or retail sales are welcome advantages, but they are not required. We value enthusiasm, work ethic, and eagerness to learn above all!

Working Hours & Shifts

• Schedule: Full‑time employment, 40 hours weekly (8‑hour workdays, 5 days per week).
• Shift Window: Rotational shift windows scheduled between 07:00 AM and 05:00 PM.
• Work Style: Hybrid arrangement—enjoy maximum balance by spending 2 to 3 days working remotely from home and the remaining days on‑site at our high‑tech office in Lisbon.

Compensation & Benefits Package

• Base Salary: €1,400 gross per month, distributed 14 times per year (including extra holiday and summer installments).
• Language Allowance: A dedicated €150 net monthly bonus for applying your Flemish fluency.
• Performance Bonus: Up to €100 per month in KPI bonuses based on achievable satisfaction and service targets.
• Meal Allowance: €7 per working day (adding roughly €140–€150 net to your monthly income via meal vouchers).
• Training: Fully paid, comprehensive initial training covering product specifications and support software starting on day one.
• Career Growth: Clear avenues for internal advancement toward Quality Assurance, Team Leadership, or Operational Training roles.
• Relocation Support: Complete relocation guidance for international movers (including administrative and registration assistance) to help you set up smoothly in Portugal.