Dutch Speaker Customer Service Representative

The lemon Consulting; Porto; Teletrabalho; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A leading travel consultancy is seeking a Customer Service Representative to assist customers with inquiries and sales. The ideal candidate is native/fluent in Dutch and fluent in English, has strong communication skills, and experience in customer service or sales. Collaborate within a supportive environment and enjoy competitive pay and performance incentives.

Serviços

Competitive salary

Access to exclusive travel perks

Professional growth opportunities

Qualificações

• Experience in customer service or sales, preferably in travel or booking.
• Ability to engage and build rapport over the phone.
• Proficiency in booking systems or travel management tools is an advantage.

Responsabilidades

• Handle inbound calls to assist customers.
• Sell products tailored to customer needs.
• Provide customer support for post-booking and booking management.

Conhecimentos

Fluent in Dutch (C2)

Fluent in English (B2)

Strong communication skills

Ability to manage multiple inquiries

Customer-focused mindset

Attention to detail

Descrição da oferta de emprego

Overview

Position: Customer Service Representative

Location: Porto, Portugal

Work model: Work from Home

Employment type: fixed term (6 months) with possibility of extension / permanent contract

Remuneration: Base salary + bonuses

Responsibilities

• Handle inbound calls to assist customers with inquiries
• Sell products tailored to customer needs
• Cross-sell and upsell products and associated products
• Provide customer support for post-booking and booking management
• Support travel agents with bookings and ensure smooth booking management
• Offer comprehensive customer information on destinations, boats, documentation, pricing, and other related inquiries

Qualifications

• Native / fluent in Dutch (C2) both verbal and written. Fluent in English (minimum B2 level)
• Previous experience in customer service or sales, preferably in the travel or online booking industry
• Strong communication skills with the ability to engage and build rapport over the phone
• Ability to manage multiple inquiries and provide accurate information efficiently
• Experience in upselling and cross-selling products or services
• Customer-focused mindset with a commitment to delivering high-quality service
• Proficiency in booking systems or travel management tools will be considered as an advantage
• Strong attention to detail and problem-solving mindset
• Ability to effectively communicate, both written and verbally
• Ability to multitask in fast paced environment
• Working schedule: shift rotation, Monday to Friday: 7:30AM-5PM

Offer

• Opportunity to work with a leading global travel & tourism brand
• Competitive salary with performance-based incentives
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts
• And many more