Dutch Quality Specialist — Data-Driven Call QC

Avendata; Viseu; Híbrido; EUR 22 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Signing bonus

Private healthcare & dental insurance

Training & development

Growth opportunities

EverBetter wellness program

Job stability

Excellent work culture

Resumo da oferta

Avendata is seeking a Dutch Quality Specialist to join our Lisbon team. The role focuses on auditing through data analysis and daily monitoring of CSR performance. You will participate in calibration sessions and collaborate with client supervisors to ensure consistent scoring across agents.

Ideal candidates possess Dutch fluency, advanced English, strong data-analysis skills, and a proactive approach. The position offers a hybrid model from our Santos office and opportunities for growth and

Qualificações

• Native or proficient Dutch is mandatory.
• Advanced English is mandatory.
• Strong data analysis skills are required.
• Detail oriented with good organizational skills.
• Strong verbal and written communication skills.
• Ability to organize time and multitask in a diverse team.
• Ability to make fair, consistent judgments and decisions.
• EU citizenship or valid Portugal work permit is required.
• Be a local candidate or willing to relocate to Lisbon.
• Availability to work hybrid from Santos office.

Responsabilidades

• Assess audits via data analysis.
• Monitor CSR performance daily by taping, listening, and reviewing calls.
• Attend meetings with client supervisors and team managers.
• Report script problems or questions to appropriate areas.
• Assist clients in monitoring specific programs.
• Communicate program changes and CSR actions to supervisors.
• Create monthly call monitoring plan and track achievements.
• Provide data for Monthly Quality Report.
• Provide feedback to training on monitoring issues for new agents.
• Participate in calibration sessions to align scoring with peers.

Conhecimentos

Dutch language

English

Data analysis

Attention to detail

Communication skills

Time management

Multitasking

Problem solving

Project management

Scripting

EU work permit

Relocation willingness

Hybrid work

Formação académica

Quality assurance certification

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Avendata is seeking a Dutch Quality Specialist to join our Lisbon team. The role focuses on auditing through data analysis and daily monitoring of CSR performance. You will participate in calibration sessions and collaborate with client supervisors to ensure consistent scoring across agents.

Ideal candidates possess Dutch fluency, advanced English, strong data-analysis skills, and a proactive approach. The position offers a hybrid model from our Santos office and opportunities for growth and