Dutch IT Support in Lisbon

Cross Border Talents; Lisboa; Presencial; EUR 13 000 - 20 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Salary

Performance bonus

Meal allowance

Transportation support

Health & life insurance

Relocation package

Onsite work

Resumo da oferta

Cross Border Talents in Portugal seeks a Technical Support Specialist to assist customers with technical questions, product issues, and service concerns. You will respond via phone, email, live chat, and other channels, guiding users through steps to resolve problems.

The role emphasizes analytical thinking, clear communication, and customer satisfaction, with perks such as performance bonus, meal allowance, health insurance, relocation support, and onsite teamwork.

Qualificações

• Fluent in Dutch (C1/C2) and English (B2)
• EU citizenship or valid Portuguese residency card
• Strong analytical, creative, and communication abilities
• Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Responsabilidades

• Provide professional, friendly, and efficient technical support via phone, email, live chat, and other available channels
• Assist users with technical questions related to products, software, applications, devices, platforms, and services
• Troubleshoot technical issues by identifying the root cause and providing clear, practical, step-by-step solutions
• Guide users through technical processes, configurations, installations, updates, and basic troubleshooting procedures
• Gather relevant information from customers to accurately diagnose and resolve technical issues
• Provide clear explanations of technical solutions, adapting communication to the customer's level of technical knowledge
• Document technical issues, troubleshooting steps, actions taken, and resolutions accurately in internal systems
• Follow established troubleshooting procedures, technical guidelines, and service protocols
• Escalate complex, unresolved, or critical technical issues to the appropriate specialist or technical team when required

Conhecimentos

Dutch language fluency

English proficiency

Analytical thinking

Customer communication

Descrição da oferta de emprego

Build Your Career as a Technical Support Specialist – Technology Project!

Join a dynamic and tech-focused team where problem-solving, technical knowledge, and customer satisfaction are at the heart of every interaction. If you’re curious about technology, enjoy troubleshooting issues, and like helping people find practical solutions, this is an excellent opportunity to develop your technical support skills while working in a fast-paced digital environment.

Role Overview:

As a Technical Support Specialist, you will be responsible for assisting customers and users with technical questions, product-related issues, and platform or service concerns. Through phone, email, live chat, and other support channels, you’ll identify technical problems, provide clear step-by-step guidance, troubleshoot issues, and ensure cases are resolved efficiently and professionally.

Key Responsibilities:

• Provide professional, friendly, and efficient technical support via phone, email, live chat, and other available channels
• Assist users with technical questions related to products, software, applications, devices, platforms, and services
• Troubleshoot technical issues by identifying the root cause and providing clear, practical, step-by-step solutions
• Guide users through technical processes, configurations, installations, updates, and basic troubleshooting procedures
• Gather relevant information from customers to accurately diagnose and resolve technical issues
• Provide clear explanations of technical solutions, adapting communication to the customer's level of technical knowledge
• Document technical issues, troubleshooting steps, actions taken, and resolutions accurately in internal systems
• Follow established troubleshooting procedures, technical guidelines, and service protocols
• Escalate complex, unresolved, or critical technical issues to the appropriate specialist or technical team when required

Requirements:

• Language Skills: Fluent inDutch (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Why Join Us:

• Attractive Salary:Competitive compensation that values your skills
• Performance Bonus:Recognizing your achievements
• Meal Allowance:Covering your daily meals
• Transportation Support:Assisting with commuting costs
• Health & Life Insurance:Comprehensive protection for your well-being
• Relocation Package:Assistance to make your move smooth and stress-free

• Onsite Work: Engage and grow in a collaborative office environment