Dutch Tech Support in Lisbon

Cross Border Talents

Lisboa

Presencial

EUR 18 000 - 28 000

Tempo integral

Há 4 dias

Torna-te num dos primeiros candidatos

Gerador de candidaturas

Uma candidatura feita para esta oferta — um currículo e uma carta de apresentação personalizados que vão ao encontro do anúncio.

Ultrapassa os filtros ATS

Vantagens oferecidas por esta oferta de emprego

Competitive compensation

Performance bonus

Meal allowance

Transportation support

Health & life insurance

Relocation package

Onsite work

Resumo da oferta

Cross Border Talents in Lisbon is seeking a Technical Support Specialist to assist customers with product questions, software issues, and platform concerns via phone, email, live chat, and other channels. You will troubleshoot problems, provide step-by-step guidance, document actions, and escalate complex cases to the appropriate team while ensuring friendly, professional service.

Requirements include fluent Dutch (C1/C2) and English (B2), EU citizenship or Portuguese residency, plus strong

Qualificações

Fluent Dutch (C1/C2) and English (B2) required.
EU citizenship or Portuguese residency required.
Strong analytical, creative, and communication abilities.

Responsabilidades

Provide professional technical support via phone, email, live chat and other channels.
Troubleshoot technical issues, identify root causes, and guide users through configurations and installations.
Gather relevant information to diagnose issues and document actions taken in internal systems.
Escalate complex or unresolved problems to the appropriate specialist or team when needed.

Conhecimentos

Dutch (C1/C2)

English (B2)

Descrição da oferta de emprego

Build Your Career as a Technical Support Specialist – Technology Project!

Join a dynamic and tech-focused team where problem-solving, technical knowledge, and customer satisfaction are at the heart of every interaction. If you’re curious about technology, enjoy troubleshooting issues, and like helping people find practical solutions, this is an excellent opportunity to develop your technical support skills while working in a fast-paced digital environment.

Role Overview:

As a Technical Support Specialist, you will be responsible for assisting customers and users with technical questions, product-related issues, and platform or service concerns. Through phone, email, live chat, and other support channels, you’ll identify technical problems, provide clear step-by-step guidance, troubleshoot issues, and ensure cases are resolved efficiently and professionally.

Key Responsibilities:

Provide professional, friendly, and efficient technical support via phone, email, live chat, and other available channels
Assist users with technical questions related to products, software, applications, devices, platforms, and services
Troubleshoot technical issues by identifying the root cause and providing clear, practical, step-by-step solutions
Guide users through technical processes, configurations, installations, updates, and basic troubleshooting procedures
Gather relevant information from customers to accurately diagnose and resolve technical issues
Provide clear explanations of technical solutions, adapting communication to the customer's level of technical knowledge
Document technical issues, troubleshooting steps, actions taken, and resolutions accurately in internal systems
Follow established troubleshooting procedures, technical guidelines, and service protocols
Escalate complex, unresolved, or critical technical issues to the appropriate specialist or technical team when required

Requirements:

Language Skills: Fluent inDutch (C1/C2 level) and English (B2 level)
Eligibility: EU citizenship or valid Portuguese residency card
Skills: Strong analytical, creative, and communication abilities
Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Why Join Us: