Dutch Customer Support Opportunity in Porto

Atlean World; Porto; Presencial; EUR 25 000 - 35 000; Tempo integral

Resumo da oferta

A leading global tech company in Porto is seeking enthusiastic customer support representatives fluent in Dutch. You'll assist a diverse user base with their tech needs, ensuring smooth and efficient interactions. Previous contact center experience is required, alongside strong communication and troubleshooting skills. Join a multicultural team and enjoy a supportive environment.

Serviços

Opportunities to develop professionally

Supportive work environment

Qualificações

• Previous experience in a contact centre is mandatory.
• Preferred experience in a service program for an advertising technology company.
• Product support experience is advantageous.

Responsabilidades

• Respond to incoming inquiries via email and chat.
• Follow clear procedures to solve issues.
• Meet established service standards.

Conhecimentos

Fluent in Dutch

Excellent written communication skills

Strong troubleshooting skills

Adaptability and flexibility

Descrição da oferta de emprego

Are you ready to turn your talent for problem-solving into amazing customer experiences? We are looking for enthusiastic individuals fluent in Dutch to provide timely, high-quality support for a leading global tech company. You will be helping a diverse user base with their tech needs, ensuring every interaction is smooth, helpful, and efficient.

What you’ll do

• Respond to incoming inquiries via email and chat with accuracy and care ️
• Follow clear procedures to solve issues and escalate more complex situations when needed
• Meet established service standards and help keep our support team performing at its best
• Learn and grow through regular training, coaching, and feedback

• Previous experience in a contact centre is mandatory
• Excellent written communication skills ️
• Comfortable handling chats and tickets
• Preferred experience in a service program for any advertising technology company
• Product support experience is advantageous ️
• Familiarity with social media products and basic understanding of digital advertising
• Adaptability and flexibility in a dynamic environment
• Strong troubleshooting skills with the ability to investigate and understand complex customer issues ️️

• Be part of a multicultural, welcoming team that values your ideas and growth
• Work from our office in Porto, one of Europe’s most vibrant cities ️️
• Opportunities to develop professionally and gain experience with cutting-edge tech products
• Enjoy a supportive environment where your work truly makes a difference

If you thrive in fast-paced, collaborative environments and enjoy helping people, this could be your next adventure!