(Dutch) Customer Success Executive

Eugenia Talent; Lisboa; Híbrido; EUR 24 000 - 36 000; Tempo integral

Resumo da oferta

Une entreprise pionnière dans l'industrie des loisirs cherche un Customer Success Executive passionné, à l'aise avec la communication en néerlandais et en anglais. Le candidat idéal sera responsable d'engager les clients, de cultiver les relations et de promouvoir les innovations de service. Cette offre inclut des primes de performance, des sorties en équipe et un programme de formation sur mesure.

Serviços

Prime de performance mensuelle

Allocation de repas quotidienne

Produits frais au bureau

Traitements de bien-être mensuels

Sorties et activités sportives hebdomadaires

Programme de formation sur mesure

Qualificações

• Niveau fluide en néerlandais et anglais, tant à l'oral qu'à l'écrit.
• Expérience en service client ou vente valorisée.

Responsabilidades

• Engager avec les clients par téléphone, e-mail, Skype et chat.
• Cultiver des partenariats et utiliser des techniques de vente croisée.
• Promouvoir les innovations de services, agissant comme ambassadeur de l'entreprise.

Conhecimentos

Excellente communication

Flexibilité

Capacité à gérer le stress

Multi-tâche

Descrição da oferta de emprego

About the job (Dutch) Customer Success Executive

Type of position

Hybrid,Full-time position

Key languages

Fluent level of Dutch
Advanced English

Sector

About our Client

This is an incredible opportunity for a relationship focused individual, with a great attitude and passion for service. The ideal candidate loves talking to people, is at ease communicating in English & Dutch.

You will be responsible for turning customers into passionate Brand Ambassadors for this pioneer company in the leisure industry!

The offer

• Engage with customers through phone, email, Skype, and chat
• Cultivate partnerships and utilize upselling and cross-selling techniques
• Provide informed responses to inquiries about products, pricing, and availability
• Perform data entry across various platforms, document specific details and ensure follow-up actions on each case
• Collaborate with internal departments to meet customer needs
• Promote awareness of the service innovations, being a true ambassador for the company

Requirements

• Excellent communication skills, verbal and written in English and Dutch
• Stress-resilience, flexible approach to people
• Ability to multi-task, organize, and prioritize work
• Experience in Customer Service or Sales will be valued!
• Monthly performance bonus based on the achievement of position KPIs
• Daily meal allowance provided as remuneration or card
• Free coffee and fruit at the office
• Monthly wellness and aesthetic treatments covered by the company
• Weekly team outings & sports activities
• Tailor-made training program for personal and professional development

The Process

• Submit your application and don't forget to send an updated CV
• Get a call by our Recruitment Specialist