Dutch Customer Success Advisor - Lisbon

speakit; Lisboa; Presencial; EUR 25 000 - 35 000; Tempo integral

Resumo da oferta

A leading customer support company in Lisbon is seeking a client support specialist. You will provide live support via calls and emails, optimizing client interactions with self-service products. Ideal candidates should be fluent in Dutch and English, with experience in customer service. This role offers a performance bonus, meal allowance, and opportunities for personal development.

Serviços

Performance Bonus

Meal allowance

Private health insurance after 6 months

Personal development and career growth opportunities

Relocation package

Transport allowance

Qualificações

• Native-level Dutch and fluent English (B2).
• Previous experience in customer support or client service preferred.
• Proactive, diplomatic, and solution-focused.

Responsabilidades

• Provide live support to clients via calls, emails, and in-person interactions.
• Help clients optimize their use of self-service products and advertising solutions.
• Analyze customer requests and offer practical solutions.

Conhecimentos

Customer support

Interpersonal skills

Communication skills

Problem-solving

Fluent English

Descrição da oferta de emprego

Be the voice of top international brands in Lisbon!

Work on-site at our Lisbon office supporting clients directly. This role focuses on improving client satisfaction, managing complex requests, and being the first point of contact for businesses across multiple channels.

Responsibilities:

• Provide live support to clients via calls, emails, and in-person interactions.
• Help clients optimize their use of self-service products and advertising solutions.
• Analyze customer requests and offer practical solutions.

Contribute to team initiatives to improve overall client satisfaction and service quality.

• Native-level Dutch and fluent English (B2)
• Previous experience in customer support or client service preferred
• Excellent interpersonal and communication skills
• Proactive, diplomatic, and solution-focused
• EU citizenship or work permit for Portugal

• Performance Bonus
• Meal allowance
• Private health insurance after 6 months
• Personal development and career growth opportunities
• Work on-site in Lisbon with a diverse multicultural team
• Social events and team-building activities
• Relocation package
• Transport allowance