Dutch Customer Specialist in Portugal | Fixed Shifts & Fully Remote

Cross Border Talents; Porto; Remote; EUR 24,000 - 36,000; Full time

Benefits offered by this job

Meal allowance

Transportation support

Health & life insurance

Relocation package

Remote work

Job summary

Cross Border Talents is seeking a Customer Specialist – Digital Wallet to join an international team. You will assist customers with wallet accounts, payments, and access through phone, email, and chat, ensuring a secure, smooth experience.

The role emphasizes problem-solving, data accuracy, and collaboration with internal teams, while meeting performance targets and embracing remote work options.

Qualifications

• Fluent Dutch (C1/C2) and English (B2) required.
• EU citizenship or valid Portuguese residency card.
• Strong analytical, creative, and communication abilities.

Responsibilities

• Assist customers with digital wallet accounts, payments, transactions, and account access.
• Provide professional support via phone, email, live chat, and other channels.
• Troubleshoot payment issues and resolve customer concerns efficiently.
• Guide customers through digital wallet features, processes, and security procedures.
• Handle complaints and escalated complex cases when necessary.
• Maintain accurate customer records following data protection standards.
• Collaborate with internal teams to ensure timely resolutions.
• Meet targets for customer satisfaction, service quality, productivity, and response times.

Skills

Dutch (C1/C2)

English (B2)

Job description

Build Your Career as a Customer Service Specialist – Digital Wallet Project!

Join an international team dedicated to delivering excellent customer support in the digital payments industry. If you enjoy helping people, solving problems, and working with digital financial services, this is a great opportunity to develop your skills in a fast-paced, technology-driven environment.

Role Overview:

As a Customer Specialist – Digital Wallet, you will assist customers with inquiries related to digital payments, wallet accounts, transactions, and account access. Through phone, email, live chat, and other support channels, you will provide accurate information, resolve issues, and ensure a smooth and secure customer experience.

Key Responsibilities:

• Assist customers with digital wallet accounts, payments, transactions, and account access.
• Provide professional support via phone, email, live chat, and other communication channels.
• Troubleshoot payment issues and resolve customer concerns efficiently.
• Guide customers through digital wallet features, processes, and security procedures.
• Handle complaints and escalated complex cases when necessary.
• Maintain accurate customer records while following company policies and data protection standards.
• Collaborate with internal teams to ensure timely resolution of customer issues.
• Meet performance targets related to customer satisfaction, service quality, productivity, and response times.

Requirements:

• Language Skills: Fluent inDutch (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Why Join Us:

• Attractive Salary:Competitive compensation that values your skills
• Performance Bonus:Recognizing your achievements
• Meal Allowance:Covering your daily meals
• Transportation Support:Assisting with commuting costs
• Health & Life Insurance:Comprehensive protection for your well-being
• Relocation Package:Assistance to make your move smooth and stress-free
• Remote Work:Enjoy the flexibility of working from home