Dutch Customer Specialist in Portugal | Fixed Shifts & Fully Remote

Cross Border Talents; Lisboa; À distance; EUR 24 000 - 36 000; Plein temps

Avantages offerts par ce poste

Attractive salary

Performance bonus

Meal allowance

Transportation support

Health & life insurance

Relocation package

Remote work

Résumé du poste

Cross Border Talents in Portugal is seeking a Customer Specialist – Digital Wallet to join an international team delivering frontline support for digital payments. You will handle inquiries via phone, email, and chat, guiding customers through wallet features and resolving issues while maintaining data security.

Fluency in Dutch and English, EU citizenship or Portuguese residency, and a proactive, detail‑oriented mindset are required.

Qualifications

• Language Skills: Fluent in Dutch (C1/C2) and English (B2).
• Eligibility: EU citizenship or valid Portuguese residency card.
• Skills: Strong analytical, creative, and communication abilities.
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in CS.

Responsabilités

• Assist customers with digital wallet accounts, payments, transactions, and account access.
• Provide professional support via phone, email, live chat, and other channels.
• Troubleshoot payment issues and resolve customer concerns efficiently.
• Guide customers through digital wallet features, processes, and security procedures.
• Handle complaints and escalated complex cases when necessary.
• Maintain accurate customer records following policies and data protection standards.
• Collaborate with internal teams to ensure timely resolution of issues.
• Meet performance targets related to customer satisfaction, service quality, productivity, and response times.

Connaissances

Analytical skills

Creative thinking

Communication skills

Description du poste

Build Your Career as a Customer Service Specialist – Digital Wallet Project!

Join an international team dedicated to delivering excellent customer support in the digital payments industry. If you enjoy helping people, solving problems, and working with digital financial services, this is a great opportunity to develop your skills in a fast-paced, technology-driven environment.

Role Overview:

As a Customer Specialist – Digital Wallet, you will assist customers with inquiries related to digital payments, wallet accounts, transactions, and account access. Through phone, email, live chat, and other support channels, you will provide accurate information, resolve issues, and ensure a smooth and secure customer experience.

Key Responsibilities:

• Assist customers with digital wallet accounts, payments, transactions, and account access.
• Provide professional support via phone, email, live chat, and other communication channels.
• Troubleshoot payment issues and resolve customer concerns efficiently.
• Guide customers through digital wallet features, processes, and security procedures.
• Handle complaints and escalated complex cases when necessary.
• Maintain accurate customer records while following company policies and data protection standards.
• Collaborate with internal teams to ensure timely resolution of customer issues.
• Meet performance targets related to customer satisfaction, service quality, productivity, and response times.

Requirements:

• Language Skills: Fluent inDutch (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Why Join Us:

• Attractive Salary:Competitive compensation that values your skills
• Performance Bonus:Recognizing your achievements
• Meal Allowance:Covering your daily meals
• Transportation Support:Assisting with commuting costs
• Health & Life Insurance:Comprehensive protection for your well-being
• Relocation Package:Assistance to make your move smooth and stress-free
• Remote Work:Enjoy the flexibility of working from home