Dutch Customer Specialist – Coffee Brand

Cross Border Talents; Amadora; Sur place; EUR 24 000 - 32 000; Plein temps

Avantages offerts par ce poste

Language Bonus

Performance Bonus

Meal Allowance

Health & Life Insurance

Onsite Work

Professional Development

Résumé du poste

Cross Border Talents is hiring a Customer Specialist in Portugal to support customers of a well-known coffee brand. You’ll handle inquiries via phone, email, live chat, and other channels, ensuring accurate information and smooth service throughout the customer journey.

The role focuses on orders, deliveries, payments, and related services, with a KPI-driven environment and opportunities for growth in an international brand setting.

Qualifications

• Fluent in Dutch (C1/C2) and English (B2).
• EU citizenship or Portuguese residency required.
• Strong analytical, creative, and communication abilities.
• Professional, detail-oriented, proactive mindset.

Responsabilités

• Provide friendly, professional customer support via phone, email, live chat, and other channels.
• Respond to inquiries about coffee products, orders, deliveries, payments, and services.
• Understand customer needs and deliver accurate, timely solutions.
• Guide customers through ordering processes and product information.
• Handle concerns and complaints with a solution-oriented approach.
• Record interactions and resolutions in internal systems.
• Escalate complex cases to appropriate departments when needed.
• Collaborate with teams to ensure timely resolutions.
• Meet KPIs related to customer satisfaction and response times.

Connaissances

Dutch language proficiency

English language proficiency

Analytical skills

Creative thinking

Communication abilities

Description du poste

Build Your Career in Customer Support – Coffee Brand!

Are you passionate about customer service and enjoy helping people find the right solutions? Join an international, customer-focused team representing a well-known coffee brand, where you’ll contribute to delivering excellent service and creating positive customer experiences.If you are a good communicator, attentive to detail, and enjoy working in a dynamic environment, this opportunity is a great way to develop your customer support skills while gaining experience with an international brand.

Role Overview:

As a Customer Specialist, you will be a key contact for customers, assisting them with inquiries and requests related to coffee products, orders, deliveries, payments, and available services.

You will provide support through phone, email, live chat, and other communication channels, ensuring customers receive accurate information, practical solutions, and a smooth experience at every stage of their journey.

Key Responsibilities:

• Provide friendly, professional, and efficient customer support through phone, email, live chat, and other communication channels.
• Respond to customer inquiries about coffee products, orders, deliveries, payments, and general product or service information.
• Understand customer needs and provide accurate, timely, and effective solutions.
• Guide customers through ordering processes, product information, and relevant services.
• Handle customer concerns, complaints, and product-related issues with professionalism and a solution-oriented approach.
• Record customer interactions, requests, and resolutions accurately in internal systems.
• Refer complex or exceptional cases to the appropriate departments when necessary.
• Collaborate with internal teams to investigate customer concerns and ensure timely resolution.
• Meet established KPIs related to customer satisfaction, service quality, productivity, and response times.
• Stay informed about coffee products, brand offerings, company policies, and customer service procedures through ongoing training and development.

Requirements:

• Language Skills: Fluent in Dutch (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Why Join Us:

• Competitive Salary: Attractive compensation that reflects your skills and experience.
• Language Bonus: Additional financial reward for your language proficiency.
• Performance Bonus: Recognition and rewards for achieving your targets and delivering excellent results.
• Meal Allowance: Daily support to help cover your meal expenses.
• Health & Life Insurance: Comprehensive coverage for your well-being and peace of mind.
• Onsite Work: Work from a professional and collaborative office environment.
• Professional Development: Ongoing training and opportunities to grow your skills and career.