Dutch Customer Service

CBTalents; Lisboa; Teletrabalho; EUR 10 000 - 20 000; Tempo integral

Resumo da oferta

A leading e-commerce platform is seeking a Customer Service Support Specialist fluent in Dutch to join their dynamic team in Lisbon. You will provide professional support to customers, assist with orders, and act as a point of contact for external sellers. The role includes relocation assistance, a gross salary of €1,100-€1,359/month, and additional benefits including health insurance and meal cards.

Serviços

Private health insurance

Meal card

Holiday bonuses

Qualificações

• Fluent in Dutch (written and spoken).
• Experience in customer service preferred but not mandatory.
• Enjoy helping others and working in a team.

Responsabilidades

• Provide friendly and professional customer support.
• Listen to customers and deliver tailored solutions.
• Assist with orders, deliveries, payments, and returns.

Conhecimentos

Fluent in Dutch

Good command of English

Strong problem-solving skills

Clear and empathetic communicator

Proficient with basic computer tools

Descrição da oferta de emprego

Overview

Job Description: Customer Service Support (Dutch Language) Join Our Team in Lisbon!

Are you fluent in Dutch and passionate about delivering top-notch customer experiences? Join one of the Netherlands' largest e-commerce platforms as a Customer Service Support Specialist and be part of a dynamic, international team in beautiful Lisbon, Portugal.

This is your chance to support a market leader offering over 6 million products, ranging from books and entertainment to cutting-edge electronics and toys.

Responsibilities

• Provide friendly and professional customer support via phone and email.
• Listen to customers questions and concerns and deliver tailored solutions.
• Assist with orders, deliveries, payments, and returns.
• Act as the point of contact for external sellers, ensuring seamless operations.
• Offer guidance on digital products and e-services.
• Escalate and route unresolved issues to the appropriate departments.

What Were Looking For

• Speak Dutch fluently (written and spoken) and have a good command of English.
• Have experience in customer service (preferred but not mandatory).
• Possess strong problem-solving skills and enjoy helping others.
• Are a clear and empathetic communicator with a customer-first approach.
• Are proficient with basic computer tools and willing to learn new systems.

Salary Packages

• 1,100 gross/month (with room allowance).
• 1,359 gross/month (without room allowance).

Training Program

• 213.60 per 5 working days (total for 20 days: 854.40).
• Comprehensive training delivered in English.

Additional Benefits

• Private health insurance for your peace of mind.
• Meal card and holiday bonuses.

Relocation Support

• We’ll make your move to Portugal stress-free with airport pick-up and administrative registration assistance.
• Reimbursement of initial flight expenses.
• Annual two-way flight ticket to your home country (EU residents).
• Fully furnished shared accommodation, including utilities (water, electricity, internet, cable TV).
• Stay in company-rented apartments for at least 14 months.
• Fully equipped rooms, with essentials like bedsheets, pillows, and towels provided.

Work Schedule & Location

• Hours: 40 hours/week, Monday to Sunday, shifts between 07:00 and 23:00 (8-hour workday + 1-hour lunch break).
• Location: Lisbon, Portugal.
• Working Model: Remote within continental Portugal.

Joining Deadlines

• February 24, 2025
• March 24, 2025

Hiring Process

• Step 1: Application review.
• Step 3: Client interview.
• 1-month trial period applies.
• Temporary contract with potential for renewal or permanency.

Why Lisbon?

Relocate to one of Europes most vibrant cities! From its historic streets to golden beaches and renowned cuisine, Lisbon offers an unparalleled lifestyle.

Apply Now!

Don't miss this opportunity to advance your career, live in a beautiful city, and make an impact in the e-commerce world.