Director, Training Oversight & Development - Clinical - FSP, home-based in Europe

Syneos Health, Inc.; Funchal; Remote; USD 93,099 - 139,648; Full time

Job summary

An established industry player is seeking a Director for Training Oversight & Development to lead strategic training initiatives within the clinical sector. This pivotal role involves crafting a comprehensive training framework that aligns with operational excellence and regulatory compliance. You will mentor a team of Training Specialists, ensuring high-quality delivery of training programs while analyzing performance metrics to drive continuous improvement. If you are passionate about fostering a culture of learning and innovation, and have a strong background in the pharmaceutical or healthcare industry, this opportunity is perfect for you to make a significant impact.

Qualifications

• 8+ years in training development within pharma or healthcare.
• Strong background in instructional design and adult learning.

Responsibilities

• Develop strategic training frameworks aligned with company goals.
• Oversee training content creation and ensure compliance.

Skills

Training Development

Leadership

Instructional Design

Adult Learning Principles

Performance Monitoring

Customer Engagement

Analytical Thinking

Problem-Solving

Change Management

Education

Bachelor's Degree in Life Sciences or related field

Master's Degree or PhD

Tools

e-learning platforms

Learning Management Systems (LMS)

Virtual Training Tools

Job description

Director, Training Oversight & Development - Clinical - FSP, home-based in Europe

Updated: March 24, 2025
Location: Portugal-Europe - PRT-Home-Based
Job ID:25002520

Training Oversight & Development Lead (Director), Clinical, FSP, home-based in Europe

JOB RESPONSIBILITIES

1. Training Leadership & Strategic Vision

• Develop and implement a strategic training framework that aligns with company objectives and supports operational excellence.
• Oversee and mentor Training Specialists, ensuring high-quality training delivery and continuous professional development.
• Analyze site inspection findings and oversight visit trends to tailor training programs that address identified gaps and mitigate future risks.
• Demonstrate the impact of training initiatives by linking improvements to operational, compliance, and performance outcomes.
• Stay informed on industry trends, regulatory changes, and audit findings to proactively adapt training strategies.

2. Quality-Driven Training Development

• Oversee the creation and refinement of training content, ensuring it meets compliance, operational, and role-specific needs.
• Utilize site inspection findings and oversight visit trends to design targeted training programs that address root causes of non-compliance and enhance operational effectiveness.
• Monitor performance trends, audit reports, and quality findings to identify systemic gaps and implement strategic training improvements.
• Present training impact reports to leadership, demonstrating effectiveness and recommending adjustments.

3. Training Program Execution & Assessment

• Lead the development and delivery of role-specific, leadership, compliance, and skill-based training programs.
• Ensure training is data-driven, adjusting programs based on oversight visit findings, KPIs, participant feedback, and trend analysis.
• Support cross-functional training initiatives, including role cross-training and upskilling programs.
• Collaborate with operational leadership to ensure training supports behavioral and competency growth and drives continuous improvement.
• Guide and support Training Specialists in content development, facilitation, and program refinement.
• Foster a culture of learning, innovation, and accountability within the training team.
• Ensure alignment with key business stakeholders, including Clinical Operations, Learning Centers, FSP, and Project Management Offices.
• Partner with Change Management teams to develop training strategies for new initiatives and process improvements.

5. Develop training framework designed to support Functional Service Provider partnerships in collaboration with customers

• Establish and lead the training framework designed to support customer partnerships, balancing training, performance quality, governance, and continuous improvement.

• Participate in Steering Committee meetings with customer training teams to ensure alignment with partnership strategic goals, escalations, and oversight.

• Partner actively with our customer training & quality oversight teams to oversee ongoing training content development, training delivery and quality standards.

6. Operational Excellence & Continuous Improvement

• Regularly assess training effectiveness, using oversight visit trends, site inspection data, and operational feedback to refine programs.
• Build business cases and ROI justifications for training initiatives, ensuring efficient resource utilization.
• Oversee the implementation of technology-driven training solutions to improve accessibility, engagement, and performance.

By integrating oversight visit trends, site inspections, and performance analysis, this role ensures training programs remain proactive, impactful, and aligned with operational success.

Qualifications

Qualifications & Experience

• Min Bachelor’s degree (Master’s, PhD, MBA is highly preferred) in a relevant field (Life Sciences, Education, Organizational Development, Business, or a related discipline) and fluency in English.
• Min 8+ years of experience in training development, leadership, or learning & development within the pharmaceutical, clinical research, or healthcare industry.
• Strong background in training content development and delivery, with expertise in instructional design and adult learning principles.
• Experience in managing and mentoring training teams that deliver training to operational teams.
• Demonstrated ability to ensure that monitoring teams achieve relevant performance metrics through effective training programs.
• Prior customer-facing experience, with a proven track record of engaging with clients, responding to feedback, and aligning training strategies with customer needs.
• Strong understanding of clinical trial operations, GCP (Good Clinical Practice) guidelines, and regulatory compliance requirements.
• Experience working in global and regional roles, managing geographically dispersed teams.
• Familiarity with quality management, site inspections, audits, and compliance oversight.
• Experience working in Functional Service Provider (FSP) models and collaborating with external partners or customers.
• Proven ability to assess training effectiveness using data-driven insights, site inspection findings, and oversight visit trends.
• Prior experience with technology-driven training solutions (e-learning platforms, LMS, virtual training tools, etc.).
• Training & Development Expertise: Strong knowledge of instructional design, content development, and training facilitation for diverse teams.
• Strategic Leadership: Ability to develop and implement global training frameworks aligned with business and compliance goals.
• Performance Monitoring & Metrics: Skilled in ensuring that monitoring teams meet key performance indicators (KPIs) through effective training.
• Customer & Stakeholder Management: Prior experience in client-facing roles, demonstrating strong communication, negotiation, and relationship-building skills.
• Global & Regional Management: Ability to manage a globally dispersed team
• Collaboration & Cross-Functional Leadership: Experience working with Clinical Operations, Quality, Project Management, and Customer Teams.
• Change Management & Continuous Improvement: Ability to drive training initiatives that support process improvements and operational excellence.
• Project & Resource Management: Capable of overseeing multiple training initiatives, managing resources effectively, and ensuring timely execution.
• Problem-Solving & Analytical Thinking: Skilled in identifying training gaps, analyzing root causes, and implementing solutions.
• Adaptability & Industry Awareness: Stay updated with regulatory changes, industry best practices, and emerging trends in training and clinical research.