Digital Site Services and Delivery Lead

UNAVAILABLE; Lisboa; Presencial; EUR 60 000 - 90 000; Tempo integral

Resumo da oferta

Hovione is seeking a Digital Site Services and Delivery Lead in Lisbon, Portugal. In this role, you will lead IT services across manufacturing sites, ensuring compliance with global standards and local operational needs. The ideal candidate has extensive experience in IT Infrastructure and Operations, particularly in regulated environments, and possesses a Bachelor’s degree in a relevant field. The role involves managing service delivery, coordinating projects across sites, and supporting continuous improvements in IT service management.

Qualificações

• 10+ years of experience in IT Infrastructure & Operations roles.
• Experience leading site-based IT services in regulated environments.
• Certifications in IT service management or infrastructure.

Responsabilidades

• Lead IT services across manufacturing sites globally.
• Ensure compliance and quality in service delivery.
• Coordinate service delivery and demand across sites.

Conhecimentos

IT service management

Infrastructure management

Leadership

Project management

Formação académica

Bachelor’s degree in Information Technology, Engineering, or a related discipline

Descrição da oferta de emprego

You will be responsible to:

The Digital Site Services and Delivery Lead is responsible for leading IT services across manufacturing sites, ensuring reliable, compliant, and high-quality IT infrastructures and service delivery. The role also supports coordination of site services across the broader network, working closely with Global Infrastructure & Operations teams to align delivery of platforms, standards, and initiatives. A key aspect of the role is balancing global consistency with local site operational needs, ensuring enterprise standards are applied effectively while supporting site-specific requirements and delivery. In addition, the role contributes to the effective management of the Infrastructure & Operations function, including planning, governance, and continuous improvement activities.

Federated Coordination Across Sites

• Support coordination of service delivery and demand across sites globally, working in partnership with local site IT leads.
• Facilitate alignment in the implementation of global platforms, standards, and initiatives.
• Promote knowledge sharing and adoption of best practices across sites.
• Act as a key interface between Global I&O and site teams, ensuring consistent communication, and execution.
• Partner with Cybersecurity, Compliance, Quality, and central IT teams to ensure site services meet regulatory and audit expectations.

Delivery of Projects, Standards & Services

• Ensure effective local delivery of global infrastructure initiatives and projects.
• Oversee implementation of enterprise platforms and infrastructure standards across sites.
• Coordinate site-level execution of changes, upgrades, and deployments.
• Act as a senior escalation point for major incidents and service issues impacting sites.
• Partner with Digital Business Partners to gather site business requirements and support solution delivery through local site IT leads.

I&O Functional Leadership & Governance

• Support the planning and execution of Infrastructure & Operations roadmaps and priorities.
• Contribute to portfolio and demand management processes, ensuring alignment between site needs and global initiatives.
• Support budget planning and cost management for site services and infrastructure.
• Oversee and coordinate audit remediation activities and CAPA tracking within the I&O scope.
• Contribute to the ongoing operation and continuous improvement of the I&O function, including governance, reporting, and performance management.

We are looking to recruit a Candidate:

• Bachelor’s degree in Information Technology, Engineering, or a related discipline. (mandatory)
• Certifications in IT service management, infrastructure, or manufacturing IT/OT. (desired)
• Extensive experience (typically 10+ years) in IT Infrastructure & Operations roles within complex or regulated environments. (mandatory)
• Demonstrated experience leading site-based IT services or manufacturing IT environments, including multi-site or distributed teams. (mandatory)
• Experience with IT/OT convergence and digital manufacturing initiatives. (desired)
• Experience managing MSPs and multi-vendor delivery models. (desired)
• Experience working in a federated or matrix organization. (desired)
• Experience managing audits, compliance, or CAPA processes. (desired)

Hovione is a proud Equal Opportunity Employer