Diabetes Medical Devices CS with German

Atlean World; Porto; Presencial; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A global leader in diabetes technology seeks a Customer Support Specialist in Porto, Portugal. You’ll provide technical assistance and customer care for medical devices across European markets. The ideal candidate is fluent in German and English, is empathetic, and has strong problem-solving skills. The role offers a supportive environment and relocation package, making it an excellent opportunity for personal and professional growth.

Serviços

Relocation package

Free Portuguese lessons

Plenty of cultural activities

Qualificações

• Fluent in verbal and written communication, both German and English.
• Strong customer service skills with a focus on empathy.
• Experience in technical support or healthcare-related fields preferred.

Responsabilidades

• Provide exceptional customer care and technical assistance for medical devices.
• Deliver technical support and troubleshooting for diabetes devices.
• Manage order intake, renewals, and documentation.

Conhecimentos

Fluent in German

Fluent in English

Customer service skills

Empathy

Problem-solving

Descrição da oferta de emprego

Overview

Join a global leader in insulin delivery and diabetes technology. We design, manufacture, and sell advanced automated insulin delivery systems that ease the burden of diabetes management, creating new possibilities for patients, their loved ones, and healthcare providers.

Key Responsibilities

• Provide exceptional customer care and technical assistance for medical devices, ensuring accurate order management and empathetic support to patients across European markets.
• Deliver technical support and troubleshooting for medical diabetes devices and accessories.
• Assist patients with product usage through multichannel support (calls, email, chat, SMS).
• Manage order intake, renewals, and documentation in compliance with guidelines.
• Apply active listening and empathy in sensitive situations.
• Follow defined procedures and scripts to ensure regulatory and safety standards.

Qualifications

• Fluent, verbal and written, in German and English.
• Strong customer service skills with a focus on empathy and problem-solving.
• Experience in technical support or healthcare-related fields is preferred.
• Ability to manage multiple tasks and work effectively in a fast-paced environment.
• Excellent communication skills and attention to detail.

Benefits

• Be part of a multicultural, welcoming team that values your ideas and growth
• Work from our office in Porto, one of Europe’s most vibrant cities
• Opportunities to develop professionally and gain experience with cutting-edge tech products
• Enjoy a supportive environment where your work truly makes a difference
• Relocation package included
• Your flight is on us – we’ll get you safely to Portugal
• Warm welcome at the airport and help to settle in
• Comfortable accommodation in shared apartments
• Free Portuguese lessons to get you speaking like a local
• Plenty of activities to enjoy: football matches, surf lessons, beach barbecues and cultural events