Desktop EUC L1

Iron Systems, Inc; Lisboa; Presencial; EUR 30 000 - 45 000; Tempo integral

Resumo da oferta

A technology support company in Lisbon is seeking a technical support professional to provide on-site and desk-side support services. Responsibilities include troubleshooting PC-related problems, supporting meeting room environments, and ensuring timely ticket updates. Ideal candidates will have experience with Windows systems, customer-facing skills, and certifications in CompTIA or Microsoft.

Qualificações

• Good working knowledge of Windows 7/10 and Office applications.
• Support experience of MACs would be beneficial.
• Ability to replace defective parts as identified by CLIENT.
• Excellent communication skills in English and local language.

Responsabilidades

• Provide on-site and desk-side support services to end users.
• Troubleshoot PC-related problems at the direction of CLIENT level 2.
• Ensure tickets are updated on a daily basis.
• Support meeting room environments and video conferencing.

Conhecimentos

Customer-facing skills

Independent and pro-active thinking

Effective team relationships

Organizational skills

Technical knowledge of Windows 7/10

Experience with mobile devices (Android, iPhone)

Hands-on experience with DC equipment

Formação académica

CompTIA certifications (A+, Network+)

Microsoft certifications (MCP, MCITP, MCSE)

Ferramentas

Call logging system

Microsoft SCCM

Descrição da oferta de emprego

Key Responsibilities

• Provide on-site and desk-side support services to end users.
• Troubleshoot PC-related problems at the direction of CLIENT level 2 or SPOC.
• Complete incidents and requests within SLA in a pressurized environment.
• Build, configure and troubleshoot Install “Gold” image on customer PC and laptop applications and hardware components.
• Ensure tickets are updated on a daily basis.
• Support meeting room environment and video conferencing.
• Support printers, scanners, and other peripherals.
• Support mobile devices, such as iPads, iPhones, and Android devices.
• End-User Data backup and restoration when required in the course of a service incident.
• Smart hands support for data center equipment as per required SLA (in specified locations).
• As directed by CLIENT Tech support will assist in troubleshooting the data center devices.
• Replace defective components cards in data center equipment as advised by CLIENT Tech Support (e.g., remove a module and replace it, reconnecting patch cables). Daily tape change in support of local Backup Routine in required sites.
• Import /Export tapes to the tape libraries as advised by CLIENT tech support.

Behavioral Skills Required

• The individual must have good customer-facing skills and be well presented.
• Demonstrates independent and pro-active thinking.
• Builds effective relationships both within the team and across the business and Professional Services.
• Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices.
• Must be able to work alone and unsupervised, taking the initiative when necessary.
• Must be organized and prioritize work appropriately.
• Fully vaccinated techs.

Technical Skills & Experience Required

• Must have experience of using a call logging system.
• Must have good working knowledge of Windows 7/10 and related Office applications.
• Support experience of MACs would be beneficial.
• Knowledge of mobile devices, in particular Androids and iPhones.
• Working knowledge of current and legacy hardware platforms. Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components.
• Familiarity with Microsoft SCCM.
• Ability to replace defective parts, as identified by CLIENT.
• Excellent hands-on experience in installation and troubleshooting DC equipment, rack and stack of DC equipment/cable.
• Excellent communication skills in English and local language.

Desired Educational Requirements

• Completion of CompTIA certifications—e.g. A+, Network+ (or equivalent).
• Completion (or near completion) of Microsoft certifications—e.g. MCP, MCITP, MCSE (or equivalent).