Desktop Engineer

Cognizant; Lisboa; Presencial; EUR 30 000 - 45 000; Tempo integral

Resumo da oferta

An innovative technology company in Lisbon is seeking a Desktop Engineer/Systems Engineer to provide technical support and ensure seamless operation of desktop systems. The role requires strong problem-solving skills, customer orientation, and the ability to manage IT asset operations. Candidates must have experience with Windows OS and strong communication skills. Join us to be part of a growing and innovative work environment with global collaboration opportunities.

Qualificações

• Proven work experience as a Support Engineer or similar role.
• Experience with office automation products and computer peripherals, like printers and scanners.
• Knowledge of defined SLA’s (Service Level Agreement).
• Experience in Asset Management.

Responsabilidades

• Manage Lifecycle Owning SLA, KPI and driving IT Asset Operations.
• Install, configure, and troubleshoot laptops in technological environment.
• Conduct on floor support on resolving the reported issues.
• Report on customer feedback and potential product requests.

Conhecimentos

Excellent written and verbal communication skills

Hands-on experience with Windows and Google Chrome OS

Organizational skills and knowledge of Stock Tracking methods

Expertise in ITIL Incident, Change and Service Request Management

Excellent problem-solving and multitasking skills

Customer-oriented attitude

Descrição da oferta de emprego

Overview

What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating a lot of opportunities for people like YOU - with an entrepreneurial spirit who want to make a difference in this world.

At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative, and successful, and this is your chance to be part of the success story: we are looking for an exceptional Desktop Engineer/Systems Engineer to work with us.

The ideal candidate will provide technical support for troubleshoot issues and ensure seamless operation of desktop systems. This role requires strong problem-solving skills and a customer-focused approach to deliver high-quality support.

Can you see yourself in this position? Check the requirements and apply!

Key Responsibilities

• Manage Lifecycle Owning SLA, KPI and driving IT Asset Operations to meet Service Level objectives
• Driving & Monitoring queue for request ticket closure for allocation and release
• Installing, configuring, and troubleshooting laptops in technological environment
• Process gaps analysis which led to Asset Operations escalation and providing fixes
• Manage the operations of Inventory Management function of stores
• Material Handling, Storage & Preservation
• Plan and execute Asset verification, investigate and report on variances, make necessary recommendations to resolve discrepancies
• Operational action points tracking Threshold Stock Maintenance
• Daily dashboard publishing
• Conduct on floor support on resolving the reported issues
• Report on customer feedback and potential product requests

Qualifications

• Excellent written and verbal communication skills
• Hands-on experience with Windows and Google Chrome OS
• Organizational skills and knowledge of Stock Tracking methods
• Expertise in ITIL Incident, Change and Service Request Management
• Proven work experience as a Support Engineer or similar role
• Experience with office automation products and computer peripherals, like printers and scanners
• Excellent problem-solving and multitasking skills
• Customer-oriented attitude
• Knowledge of defined SLA’s (Service Level Agreement)
• Experience in Asset Management