Data Scientist - IT Command Center

AXA Group; Lisboa; Presencial; EUR 30 000 - 45 000; Tempo integral

Resumo da oferta

AXA Group is seeking a Data Scientist for its Command Center in Lisbon. The role involves leveraging data to enhance IT production efficiency, conducting detailed analysis, and generating operational reports using advanced data techniques. Candidates should have a graduate degree and relevant experience in data science.

Qualificações

• Minimum 3 years experience as a data scientist.
• Proven experience in data analysis and machine learning.
• Proficiency with data science tools and techniques.

Responsabilidades

• Analyze logs and alerts to identify trends and anomalies.
• Develop predictive models and optimize system performance.
• Create and automate dashboards for performance monitoring.

Conhecimentos

Data Analysis

Machine Learning

Predictive Modeling

Programming (Python, SQL, R)

Data Visualization

Attention to Detail

Communication

Analytical Thinking

Formação académica

Graduate Degree in Data Science, Computer Science, Statistics, or related field

Ferramentas

Power BI

Tableau

Machine Learning Frameworks

SQL Server

Descrição da oferta de emprego

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Data Scientist - IT Command Center, Lisbon

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Client:

AXA Group

Location:

Lisbon, Portugal

Job Category:

Other

-

EU work permit required:

Yes

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Job Reference:

c698b8a9ed35

Job Views:

4

Posted:

23.06.2025

Expiry Date:

07.08.2025

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Job Description:

The Division

Group Technology Operations (GTO) aims at designing, developing, and operating Global AXA IT products, delivering them to AXA Entities and the AXA Group, at the right level of quality of service and cost and aligned with business-driven priorities. Its missions can be summarized in four main activities: global product delivery, global product portfolio management, day-to-day operations management, and entities proximity management.

The department / team:

You will join the Global Service Operations department (GSO), within Group Technology Operations (GTO) division. Our department manages day-to-day IT service delivery for AXA on a global scale, in partnership with Group Operations (GO)

Global Products Departments, AXA Entities and our external suppliers, in accordance with GO IT Operations Framework, contract requirements, SLAs (Service Level Internal Agreement) and OLAs (Operational Level Agreements).

Our GSO main missions:

• Managing QoS as well as continuous service improvements for all AXA entities and across all AXA GO products transversally
• Supporting the Market by fronting the Entity operationally to ensure QOS, offering a centralized view for all global services provided by AXA GO Products
• Operating standardized, globalized key platforms & transversal services while leveraging automation and self-service capabilities.
• Monitoring the performance of AXA GO applications and infrastructure to identify or anticipate any issues or anomalies that could impact the organization's operation
• Managing IT operations processes, in particular swift and sustainable incident resolution, controlled change management as well as Asset & Configuration Management.
• Facilitating Operational Resilience Services for the Entities and AXA GO, securing Business Continuation in case of Disaster or Crisis Scenarios.
• Leading the IT Operations standards definition, implementation and governance and ensure adherence to these standards including external vendors.
• Delivering and operating AXA’s Datacenters

Job Purpose:

As Data scientist your main objective is to play a critical role in leveraging data to drive continuous improvement within our Command Center. This position will focus on enhancing the reliability and efficiency of our IT production through proactive monitoring and data analysis. The Data Scientist will be responsible for measuring performance, conducting in-depth analysis, and providing actionable insights to support decision-making. Additionally, the role involves creating operational reports and dashboards to facilitate real-time alert management and predictive analysis using Machine Learning and automation techniques.

Main missions :

Key Areas of Responsibility: Within the Command Center, specializing in the monitoring of information systems, dedicated space for collaboration and decision making by exploiting the flow of information. Our mission is to ensure the availability and performance of our information system.

You will be responsible for analyzing logs generated by our alerting tools, creating reports and dashboards in order to implement action plans to reduce the number of incidents and improve our predictive analysis capabilities.

You are able to do both data engineering and data analyses to take part in the scaling of our data platform and support the teams. Within the Data, you will work with the following objectives:

• Use a Data Lake for collecting, storing, and processing internal and external data oriented on monitoring alerts.
• Create a robust data pipeline to manage the entire data lifecycle, from collection and cleaning to operational use.
• Automate data acquisition and processing workflows to improve efficiency.
• Ensure the scalability, security, and availability of the data platform.
• Document and maintain best practices for data management systems.

Data Analysis & Modeling

• Analyze logs, alerts, events, and incidents to identify trends and anomalies.
• Develop and refine predictive models to anticipate incidents and optimize system performance.
• Use machine learning algorithms to derive actionable insights.
• Ensure the accuracy and integrity of analytical data, resolving data issues as they arise.
• Create, deploy and automate intuitive dashboards to monitor performance and incidents.
• Generate detailed reports to track trends and provide decision-making insights.
• Maintain, update and provide assistance to key stakeholders.
• Collaborate with stakeholders to ensure data visualization meets their needs.
• Work closely with IT and business teams to implement data-driven solutions.
• Contribute to the development of data governance practices to ensure compliance and consistency.
• Partner with internal teams to explore and integrate new data sources.
• Continuously improve monitoring and supervision processes through data-driven insights.
• Stay up to date with technological advancements in data solutions and integrate relevant innovations.
• Anticipate internal client needs and design data structures that are intuitive and forward-thinking.

The Division

Group Technology Operations (GTO) aims at designing, developing, and operating Global AXA IT products, delivering them to AXA Entities and the AXA Group, at the right level of quality of service and cost and aligned with business-driven priorities. Its missions can be summarized in four main activities: global product delivery, global product portfolio management, day-to-day operations management, and entities proximity management.

The department / team:

You will join the Global Service Operations department (GSO), within Group Technology Operations (GTO) division. Our department manages day-to-day IT service delivery for AXA on a global scale, in partnership with Group Operations (GO)

Global Products Departments, AXA Entities and our external suppliers, in accordance with GO IT Operations Framework, contract requirements, SLAs (Service Level Internal Agreement) and OLAs (Operational Level Agreements).

Our GSO main missions:

Managing QoS as well as continuous service improvements for all AXA entities and across all AXA GO products transversally

Supporting the Market by fronting the Entity operationally to ensure QOS, offering a centralized view for all global services provided by AXA GO Products

Operating standardized, globalized key platforms & transversal services while leveraging automation and self-service capabilities.

Monitoring the performance of AXA GO applications and infrastructure to identify or anticipate any issues or anomalies that could impact the organization's operation

Managing IT operations processes, in particular swift and sustainable incident resolution, controlled change management as well as Asset & Configuration Management.

Facilitating Operational Resilience Services for the Entities and AXA GO, securing Business Continuation in case of Disaster or Crisis Scenarios.

Leading the IT Operations standards definition, implementation and governance and ensure adherence to these standards including external vendors.

Delivering and operating AXA’s Datacenters

Job Purpose:

As Data scientist your main objective is to play a critical role in leveraging data to drive continuous improvement within our Command Center. This position will focus on enhancing the reliability and efficiency of our IT production through proactive monitoring and data analysis. The Data Scientist will be responsible for measuring performance, conducting in-depth analysis, and providing actionable insights to support decision-making. Additionally, the role involves creating operational reports and dashboards to facilitate real-time alert management and predictive analysis using Machine Learning and automation techniques.

Main missions :

Key Areas of Responsibility: Within the Command Center, specializing in the monitoring of information systems, dedicated space for collaboration and decision making by exploiting the flow of information. Our mission is to ensure the availability and performance of our information system.

You will be responsible for analyzing logs generated by our alerting tools, creating reports and dashboards in order to implement action plans to reduce the number of incidents and improve our predictive analysis capabilities.

You are able to do both data engineering and data analyses to take part in the scaling of our data platform and support the teams. Within the Data, you will work with the following objectives:

Data Management & Engineering

Use a Data Lake for collecting, storing, and processing internal and external data oriented on monitoring alerts.

Create a robust data pipeline to manage the entire data lifecycle, from collection and cleaning to operational use.

Automate data acquisition and processing workflows to improve efficiency.

Ensure the scalability, security, and availability of the data platform.

Document and maintain best practices for data management systems.

Data Analysis & Modeling

Analyze logs, alerts, events, and incidents to identify trends and anomalies.

Develop and refine predictive models to anticipate incidents and optimize system performance.

Use machine learning algorithms to derive actionable insights.

Ensure the accuracy and integrity of analytical data, resolving data issues as they arise.

Dashboarding & Reporting

Create, deploy and automate intuitive dashboards to monitor performance and incidents.

Generate detailed reports to track trends and provide decision-making insights.

Maintain, update and provide assistance to key stakeholders.

Collaborate with stakeholders to ensure data visualization meets their needs.

Collaboration & Governance

Work closely with IT and business teams to implement data-driven solutions.

Contribute to the development of data governance practices to ensure compliance and consistency.

Partner with internal teams to explore and integrate new data sources.

Continuous Improvement

Continuously improve monitoring and supervision processes through data-driven insights.

Stay up to date with technological advancements in data solutions and integrate relevant innovations.

Anticipate internal client needs and design data structures that are intuitive and forward-thinking.

Your Profile

Graduate Degree (Engineering school or Master) in Data Science, Computer Science, Statistics, or a related field.

Minimum 3 years of relevant experience as a data scientist with ideally operational experience in Data platforms among which Master Data Management, BI & Analytics (data warehousing, big data, data science), integration services, Data storage solutions.

Proven experience in data analysis, machine learning, and predictive modeling.

Proficiency with data science tools.

Knowledge of monitoring systems, alerting tools and Service Now ticketing tool.

Experience with data visualization and building web apps with Python frameworks.

Preference of experience in Insurance or Banking sector and IT Operations

Solid understanding of end-to-end data science project lifecycles and Agile methodologies.

Project Management experience is a plus.

EXPERIENCE AND TECHNICAL SKILLS:

Programming Languages: Python, SQL, R

Machine and Deep Learning Models: Supervised (SVM, Logistic Regression, etc.), Unsupervised (K-Means, LDA, PCA), NLP (BERTopic, Transformers, LLMs)

Data Visualization Tools: Power BI (DAX, Power Query, M), Tableau, Kibana.

Relational and NoSQL Databases: MySQL, Oracle, MongoDB, SQL Server

SOFT SKILLS / TRANSVERSAL SKILLS:

Analytical thinking, attention to detail and problem-solving mindset.

Fluency in English, verbal and written.

Excellent communication and data presentation skills with the ability to write reports for a non-technical audience and to present analysis in a straightforward and engaging way.

Ability to work in a team and manage multiple projects simultaneously in agile mode.

Experience of working collaboratively with stakeholders, building excellent working relationships.

Good organizational skills.

Detail orientated, proven ability to recognize patterns in data.

Ability to work with teams globally located and from multidisciplinary domains.

Eagerness to share your knowledge and expertise with your colleagues and customers.

Curiosity and a desire to learn new topics and skills.

About AXA

As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working with 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of
respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.

About the Entity

AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation.

We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.

We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.

At AXA Group Operations, we want to be recognized in three fields of action:

State-of-the-art Data Technology to drive customer experience

State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks

High-Performing Global Team for stronger partnerships with AXA entities

What We Offer

We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity &Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.