Danish-Speaking Remote Customer Experience Specialist

Lingo-nova; Lisboa; Teletrabalho; EUR 13 000 - 20 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Equipment package

Continuous professional training

Resumo da oferta

Lingo-nova seeks a Danish-speaking customer experience agent to support a world-renowned brand, delivering premium multi-channel assistance from Portugal on a remote basis.

You will handle voice, email, and live chat, maintain CRM records, and follow up on requests while working rotating weekday shifts. The role requires residence in Portugal, work authorization, and a strong commitment to customer satisfaction.

Qualificações

• Danish native or C2 level proficiency.
• Residence in Portugal with legal work authorization.
• Strong multitasking abilities and comfort using digital tools.
• Commitment to customer satisfaction and teamwork.

Responsabilidades

• Interact with Danish customers via voice, email, and live chat.
• Deliver premium service maintaining brand quality and reliability.
• Keep CRM records accurate and follow up on requests promptly.
• Identify recurring issues and share feedback with supervisors.
• Contribute to higher brand retention by turning inquiries into positive experiences.

Conhecimentos

Danish proficiency

Multitasking

CRM experience

Teamwork

Ferramentas

CRM software

Descrição da oferta de emprego

Lingo-nova seeks a Danish-speaking customer experience agent to support a world-renowned brand, delivering premium multi-channel assistance from Portugal on a remote basis.

You will handle voice, email, and live chat, maintain CRM records, and follow up on requests while working rotating weekday shifts. The role requires residence in Portugal, work authorization, and a strong commitment to customer satisfaction.