Czech-Speaking Customer Support Rep | Remote In Greece I With Relocation

Ww Talents; Porto; Teletrabalho; EUR 11 000 - 15 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation support to Greece

Hotel accommodation 3 weeks

Remote work from Greece

Resumo da oferta

Ww Talents is seeking a Czech Speaking Customer Service Representative to join a multicultural team and support Czech customers remotely from Greece. You will handle inquiries, resolve issues, and ensure a positive experience while collaborating with an international group.

This role requires fluency in Czech, strong English, and excellent communication. Relocation support is provided, and onboarding begins in Greece with 3 weeks hotel and relocation help; remote work from Greece after onsite

Qualificações

• Fluent or native-level Czech
• Good command of English
• Excellent verbal and written communication skills
• Strong problem-solving and organizational skills
• Ability to work independently in a remote customer service environment
• Flexibility to work rotational shifts

Responsabilidades

• Provide professional customer support in Czech through different communication channels.
• Handle customer inquiries, requests, and complaints efficiently.
• Identify customer needs and provide accurate and appropriate solutions.
• Resolve customer issues and escalate complex cases when required.
• Deliver excellent customer experiences while meeting quality and service standards.
• Maintain accurate records of customer interactions.
• Follow established procedures and company guidelines.
• Work independently while collaborating effectively with an international team.

Conhecimentos

Czech language

English proficiency

Customer service

Communication skills

Descrição da oferta de emprego

Join a multicultural Customer Support team and work remotely from Greece while enjoying the lifestyle of one of Europe's most attractive destinations.

Whether you are already living in Greece or considering relocating to Greece, this Czech Customer Service Representative role offers a great opportunity to develop your career in an international environment, with relocation support provided for eligible candidates.

Important: This position is remote within Greece only. Candidates must be based in Greece to work remotely. Working remotely from another country is not possible.

About the Role

As a Czech Speaking Customer Service Representative, you will provide professional and efficient support to Czech-speaking customers through various communication channels. You will assist customers with their questions, resolve issues, and ensure a positive customer experience while working as part of an international and multicultural team.

Key Responsibilities

• Provide professional customer support in Czech through different communication channels.
• Handle customer inquiries, requests, and complaints efficiently.
• Identify customer needs and provide accurate and appropriate solutions.
• Resolve customer issues and *escalate* complex cases when required.
• Deliver excellent customer experiences while meeting quality and service standards.
• Maintain accurate records of customer interactions.
• Follow established procedures and company guidelines.
• Work independently while collaborating effectively with an international team.

Requirements

• Fluent or native-level Czech.
• Good command of English.
• Excellent verbal and written communication skills.
• Strong problem-solving and organizational skills.
• Customer-focused and empathetic approach.
• Ability to work independently in a remote customer service environment.
• Flexibility to work rotational shifts.

Relocation requirement: Candidates relocating from abroad must be available in Athens 7 days before their start date to complete the required hiring and onboarding procedures.

Salary & Benefits

• €1,200 gross salary per month
• Full-time employment
• Remote work from Greece
• International and multicultural working environment
• Career development opportunities
• Relocation assistance for eligible candidates

Relocation Support to Greece

Are you currently living outside Greece? You can relocate to Greece with support designed to make your transition easier:

• 3 weeks of hotel accommodation upon arrival
• Up to €300 relocation support as an initial payment
• Assistance with hiring documentation and administrative procedures
• Support throughout the relocation process

Working Schedule

• 40 hours per week
• Monday to Sunday
• Rotational shifts between 08:00 and 00:00
• 2 rotational days off per week

Important Information About Remote Work

This is a remote position within Greece. Candidates cannot work from another country.

• Candidates relocating from abroad must initially be available in Athens for the hiring and onboarding process.
• Candidates relocating from abroad are required to work onsite for the first 3 months, unless they already have permanent accommodation in Greece and a confirmed internet connection suitable for remote work.
• Candidates already living outside Athens may receive accommodation during the training period before transitioning to remote work from their permanent location within Greece.

Location

Remote in Greece | Athens-based onboarding

You can live and work remotely from your preferred location within Greece after completing the required onsite period and meeting the remote-work requirements.

Start Your International Career in Greece

If you're a Czech-speaking customer service professional looking for a remote job in Greece, this is an excellent opportunity to combine your international career with life in Greece.

Whether you're already in Greece or planning a relocation to Greece, take the next step in your Czech Customer Support career!