Czech Speaking Content Moderator

Ignite Travel; Lisboa; Presencial; EUR 12.000 - 16.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Well-being support

Paid comprehensive training

Career growth opportunities

Private health benefits

Relocation assistance

Descripción de la vacante

Ignite Travel Group in Lisbon is seeking a Czech-speaking Content Moderator to review user content from the Czech market and enforce platform policies on-site. The role requires native/fluent Czech and strong English, with EU work authorization for Portugal.

You will work as part of our international trust and safety team, handling sensitive material with resilience while ensuring accuracy and timely moderation. This is a full-time, on-site position in Lisbon with relocation options.

Formación

• Native or fluent Czech with strong English (B2+).
• EU/EEA citizen or valid work permit for Portugal.
• Digital literacy and ability to use moderation dashboards.
• Ability to handle sensitive content with resilience.
• Analytical thinking to interpret Czech slang, humor and cultural context.

Responsabilidades

• Review Czech-market user content for policy compliance.
• Enforce rules, flag or remove violations as applicable.
• Escalate complex cases to SMEs and legal safety teams.
• Maintain data privacy per GDPR and internal guidelines.
• Participate in calibration and guideline update sessions.

Conocimientos

Czech language (native/fluent)

English (B2+)

Content moderation

EU work authorization

Educación

University degree

Secondary education

Descripción del empleo

Location: Lisbon, Portugal (On-Site)

Position Type: Full-time, Permanent

Working Schedule: Monday to Friday | Rotational day shifts (07:00–16:00, 08:00–17:00, or 09:00–18:00) | Weekends off

Languages Required: Native/C2 Czech and Minimum B2 English

About the Role

We are seeking detail-oriented, empathetic, and adaptable individuals to join our international trust and safety team in the heart of sunny Lisbon as a Czech-Speaking Content Moderator.

In this role, you will play a crucial part in maintaining a safe, secure, and positive environment for millions of users across leading digital platforms. Acting as the frontline guardian of online community guidelines, you will review, evaluate, and moderate user-generated content submitted from the Czech-speaking market.

If you are a native or fluent Czech speaker looking to start or expand your career in an international, multicultural hub while enjoying Lisbon's vibrant coastal lifestyle, this role is designed for you.

Key Responsibilities

• Content Review & Verification: Review user-generated content—including text, images, videos, audio clips, and user profiles—originating from the Czech market in accordance with client-specific community guidelines and safety policies.
• Policy Enforcement: Objectively identify violations, including hate speech, harassment, graphic content, misinformation, copyright infringement, scams, and spam, taking immediate appropriate action (approve, flag, remove, or elevate).
• Escalations & Edge Cases: Escalate sensitive, complex, or legally ambiguous cases to subject matter experts (SMEs), team leads, or legal safety teams while adhering to established internal workflows.
• Accuracy & Quality Compliance: Consistently meet and exceed departmental operational metrics, including accuracy benchmarks, turnaround time (TAT), and weekly Quality Assurance (QA) standards.
• Continuous Process Improvement: Participate in calibration sessions, team meetings, and guideline update workshops to ensure uniform interpretation and application of platform policies.
• Data Security & Confidentiality: Strictly maintain high levels of user data privacy, confidentiality, and data integrity in compliance with GDPR and platform-specific data safety protocols.

Shift Schedule & Work Model

• On-Site Presence: 100% on-site at our modern office facility in Lisbon (fully equipped with relaxation areas, break zones, and wellness facilities).
• Work Days: Monday through Friday (Fixed weekends off).
• Shift Rotations: 8-hour working days (plus lunch and scheduled health breaks) scheduled across three primary day windows:
  • 07:00 – 16:00
  • 08:00 – 17:00
  • 09:00 – 18:00

Mandatory Qualifications

• Language Proficiency: Native or bilingual fluency (C1/C2 level) in Czech (written and verbal), paired with a strong working command of English (B2 minimum) for team collaboration, software navigation, training, and documentation.
• Eligibility: Must hold an EU/EEA citizenship or a valid, unrestricted work authorization/permit for Portugal.
• Digital Literacy: Strong computer literacy, familiarity with web tools, search engines, and standard office software; ability to navigate multiple monitors and internal moderation dashboards simultaneously.
• Resilience & Mental Well-being: High emotional intelligence, professional resilience, and the ability to process sensitive, disturbing, or graphic online content with a balanced, objective mindset.
• Critical Thinking: Sound judgment and strong analytical skills to interpret nuance, local Czech slang, humor, cultural context, and sarcasm accurately.

Preferred Qualifications (Good to Have, Not Mandatory)

• Prior experience in content moderation, trust and safety, community management, customer care, data analysis, or translation/localization.
• University degree or completed secondary school education.

Compensation & Relocation Packages

Candidates can select between two compensation packages based on their current location and accommodation needs:

Option A: Standard Package (For Local Residents)

• Base Salary: €1,401.00 gross per month (distributed across 12 months)
• Accommodation: Independent housing (candidate sources their own apartment)
• Relocation: Standard administrative onboarding support

Option B: Full Relocation Package (For Relocating Candidates)

• Base Salary: €1,060.50 gross per month (distributed across 12 months)
• Accommodation Included: A private bedroom in a shared company apartment with all utilities fully covered (water, electricity, gas, high-speed internet, and regular maintenance)
• Travel Assistance: Full flight ticket reimbursement to Lisbon
• Airport Pickup: Initial transfer from Lisbon Airport directly to your allocated accommodation

What We Offer

• Well-being & Psychological Support: Dedicated, free, and confidential 24/7 access to on-site psychological consultations, emotional support workshops, and employee assistance programs.
• Paid Comprehensive Training: Extensive, fully paid initial training (usually 2–3 weeks) covering platform policies, toolsets, content workflows, and wellness techniques.
• Career Growth: Transparent progression pathways into Quality Assurance, Team Leadership, Training, Operations, and Policy Specialization.
• Health & Benefits: Private health and dental insurance plan following the initial probationary period.
• Vibrant Culture: An inclusive, multicultural workspace featuring team-building events, language exchange meetups, cultural celebrations, and sports activities.
• Administrative Assistance: Hands‑on assistance from our onboarding team with local documentation (NIF, Social Security/NISS, bank account setup, and residency registration).