Custtomer service with Dutch

Wibit Consulting & Services (WibitCS); Lisboa; Presencial; EUR 25 000 - 35 000; Tempo integral

Resumo da oferta

Join a leading multinational tech company in Lisbon and support premium members of a popular streaming platform. This full-time role offers on-site work within a creative and multicultural team, focusing on customer service and problem-solving. Competitive salary, various allowances, and a supportive work environment await the right candidate.

Serviços

Meal allowance

Transportation allowance

Private health insurance

Yearly performance bonus

Relocation support

Qualificações

• Native/fluent in Dutch (C1) and fluent in English (B2+).
• No previous contact center experience required.

Responsabilidades

• Communicate with users via phone, email, and chat.
• Troubleshoot issues and provide clear solutions.
• Collaborate with teammates to ensure customer satisfaction.

Conhecimentos

Strong written and verbal communication skills

Ability to simplify complex concepts

Resilient and solution-oriented

Team player

Descrição da oferta de emprego

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I started my journey with a strong IT background, traveling across Europe and Asia, before stepping into the world of recruitment in 2018 as an IT recruiter. Today, I lead my own agency, backed by an incredible team of freelance recruiters.

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Together with our global partners, we are committed to finding the best candidates and building a powerful workforce for our clients!

Join a leading multinational tech company and support premium members of one of the world's most popular streaming platforms. If you're customer-focused, tech-savvy, and eager to work in sunny Portugal — this is your opportunity! ?

Location: Lisbon, Portugal
Work model: On-site
Employment type: Full-time
Industry: Technology | Streaming Services
Languages: Dutch (C1+) & English (B2+)
Compensation: Base salary + bonuses + relocation support

? Responsibilities:

? Communicate with users via phone, email, and chat
?️ Troubleshoot issues and provide clear, helpful solutions
️ Resolve inquiries efficiently within set timelines
? Escalate complex cases when needed to other departments
? Document actions and categorize bugs or technical issues
? Collaborate with teammates to ensure customer satisfaction
? Maintain and update relevant administrative forms

? Requirements:
️ Native/fluent in Dutch (C1) and fluent in English (B2+)
️ Strong written and verbal communication skills
️ Ability to simplify complex or technical concepts
️ Resilient, solution-oriented, and calm under pressure
️ Team player who can also work independently
️ No previous contact center experience required

? Offer Includes:
? Competitive salary based on experience and performance
?️ Meal allowance
? Transportation allowance
? Private health insurance
? Yearly performance bonus
? Relocation support & help finding accommodation
? Rotational shifts from Mon–Sat (between 7AM–8PM)
? A creative, friendly, and multicultural team
? Tools and guidance to grow your career

Ready to be the voice behind a world-class streaming experience? ? Apply today and start your Lisbon adventure! ?