Customer Support Specialist (Spanish Speaking)

Cross Border Talents; Lisboa; Presencial; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

Une entreprise dynamique à Lisbonne recherche un spécialiste du support client parlant espagnol pour rejoindre son équipe. Le candidat idéal aura au moins un an d'expérience dans un environnement de centre d'appels, avec des compétences exceptionnelles en communication. Un environnement de travail moderne et des opportunités de développement professionnel sont offerts.

Serviços

Package salarial compétitif

Opportunité de travailler dans un environnement d'équipe dynamique

Développement professionnel

Espace de travail moderne

Qualificações

• 1 an d'expérience dans un centre d'appels ou rôle de support client.
• Maîtrise de l'espagnol (écrit et parlé).
• Bonne maîtrise de l'anglais souhaitée.

Responsabilidades

• Fournir un support client via téléphone, e-mail et chat en espagnol.
• Résoudre les demandes et problèmes des clients rapidement.
• Documenter et suivre les interactions clients dans le système CRM.

Conhecimentos

Communication

Résolution de problèmes

Orientation client

Ferramentas

CRM systems

Microsoft Office

Descrição da oferta de emprego

Customer Support Specialist (Spanish Speaking)

About the job Customer Support Specialist (Spanish Speaking)

Job Title:

Customer Support Specialist (Spanish Speaking)

Location:

Lisbon, Portugal (Onsite)

Start Date:

ASAP

Job Type:

Full-Time

Job Description:

We are looking for a Customer Support Specialist with 1 year of experience in a call center environment to join our team in Lisbon. The ideal candidate will be fluent in Spanish and have excellent communication skills to provide exceptional support to our customers.

Key Responsibilities:

• Provide customer support via phone, email, and chat in Spanish.
• Resolve customer inquiries, complaints, and issues in a timely and professional manner.
• Maintain a high level of customer satisfaction by delivering accurate and efficient solutions.
• Follow up with customers to ensure their issues are fully resolved.
• Document and track customer interactions in the companys CRM system.
• Collaborate with other teams to escalate and resolve complex issues.
• Meet and exceed performance targets, including response time and customer satisfaction metrics.

Requirements:

• 1 year of experience in a call center or customer support role.
• Fluent in Spanish (both written and spoken).
• Good command of English (additional languages are a plus).
• Strong problem-solving skills and a customer-focused mindset.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency in using CRM systems and Microsoft Office tools.
• Availability to work onsite in Lisbon.

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work in a dynamic and supportive team environment.
• Professional development and growth opportunities.
• Modern and comfortable workspace in Lisbon.

How to Apply:

If you meet the requirements and are excited about this opportunity, please send your CV