Customer Support Specialist (Hungarian)

David Kennedy Recruitment; Lisboa; Presencial; EUR 21 000 - 32 000; Tempo integral

Resumo da oferta

David Kennedy Recruitment is seeking a Customer Support Specialist in Lisbon, Portugal, full-time. You will handle sensitive information and deliver customer-centric solutions across multilingual teams. The role requires native Hungarian and fluent English (B2+), strong time management, attention to detail, and the ability to work autonomously.

SAP familiarity is a plus, with training provided. You will meet deadlines, track KPIs, collaborate with colleagues, and contribute to a positive,

Qualificações

• Fluent in Hungarian and English (B2+).
• Ability to work in a highly confidential environment.
• Excellent time management, able to meet tight deadlines.
• High attention to detail and accuracy in all tasks.
• Proven ability to make decisions and work autonomously.
• Strong problem-solving with a customer-focused approach.
• Motivated to track and improve team performance metrics.
• Familiarity with SAP and back-office operations (training provided).

Responsabilidades

• Handle sensitive information with strict confidentiality.
• Meet deadlines with high efficiency under pressure.
• Ensure accuracy and attention to detail in all work.
• Make decisions and complete tasks with minimal supervision.
• Deliver customer-centric solutions and focus on satisfaction.
• Collaborate as a team and contribute to success.
• Track personal and team KPIs with a positive attitude.
• Flexibly manage workload across varying orders.

Conhecimentos

Hungarian (native)

English (B2+)

Confidential environment

Time management

Attention to detail

Autonomous decision-making

Problem solving

Performance metrics tracking

Ferramentas

SAP

Back-office operations

Descrição da oferta de emprego

Position: Customer Support Specialist

Location: Lisbon, Portugal

Employment type: Full-time

DUTIES AND RESPONSIBILITIES

• Handle sensitive and classified information, with a focus on confidentiality
• Meet deadlines while maintaining high efficiency and quality of work under pressure
• Ensure accuracy and attention to detail, understanding that even minor aspects can have significant impact
• Make decisions and complete tasks independently with minimal supervision
• Actively solve problems and deliver customer-centric solutions
• Focus on customer satisfaction
• Collaborate effectively as a team member, contributing to overall success
• Track and focus on personal and team KPIs, maintaining a positive, results-driven attitude
• Flexibly manage workload and adjust to varying order volumes.

REQUIREMENTS

• Native/fluent level Hungarian, both oral and written, as well as fluency in English (at least B2 level)
• Ability to work in a highly sensitive, confidential environment
• Strong time management skills, with the ability to work under tight deadlines
• High attention to detail and accuracy in all tasks
• Proven ability to make decisions and work autonomously
• Strong problem-solving skills with a customer-focused approach
• Enthusiasm for tracking and improving both individual and team performance metrics
• Familiarity with SAP and back-office operations is an advantage (training can be provided)

BENEFITS

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
• Guidance and tools to reach career potential.