Customer Support Service-German Speaker

Velenosi & Meredith Consulting; Porto; Presencial; EUR 1 000; Tempo integral

Resumo da oferta

A consulting firm in Porto is looking for a Customer Support Representative fluent in German. The role involves assisting customers via chat, email, and phone, troubleshooting issues, and documenting interactions. Candidates should have at least 12 months of experience in customer support within a contact center. The position offers an annual salary, bonuses, and various benefits including relocation support and health insurance.

Serviços

Health Insurance

Life Insurance

Meal Allowance

Transportation Bonus

Relocation Support

Qualificações

• Minimum 12 months of Customer Support experience in a Contact Center.
• Understanding of C-SAT and NPS metrics.
• Fluent in German.

Responsabilidades

• Assist customers via live chat, email, and phone.
• Troubleshoot client issues to find solutions.
• Document and categorize customer interactions.
• Stay updated on client policies and guidelines.
• Manage policy, safety and copyright issues.
• Analyze trends to provide valuable insights.

Conhecimentos

Customer Support Experience

Knowledge of BPO KPIs

Fluent German

Descrição da oferta de emprego

Overview

About the job: Customer Support Service-German Speaker

Job role: Customer Support

Language: German

Location: Office Based

Schedule

Schedule Monday to Friday | Rotative Shifts - TBC

Requirements

• 12 months of Customer Support within Contact Center (preferably)
• Knowledge of BPO KPI's: C-SAT (Customer Satisfaction); NPS (Net Promoter Score)

Compensation & Benefits

• Annual Base Salary From
• C&B
• Premium Bonus/Monthly
• 235
• Meal allowance/Daily 7,63/ work day paid in meal card (net amount)
• Transportation Bonus /year
• Yearly Target Bonus 5% of the yearly gross base salary
• Total Salary/Monthly + benefits
• Other Benefits Health Insurance & Life Insurance & Family Plan (Spouse and Children)
• Type of Contract 1 month training contract + 1 year FTC w/ 30 days probation
• Relocation Support (for people moving from outside of Continental Portugal)
• Bureaucratic support to get the NIF and NISS
• Assistance in finding house according to the needs of the candidate
• Relocation bonus of (gross) paid with the first payroll cycle

Recruitment steps

Recruitment Steps Initial Screening + WLA + Ops round + OLA + HR interview

Role & Responsibilities

• Live chat, E-mail (Inbound Calls might occur accordingly with the project)
• Identifying the client's problem; troubleshooting them to find the solution
• Documenting each action you take; and categorizing cases and possible bugs
• Understand and remain up to date with client's policies and guidelines
• "Policy, Safety and Copyright management" (e.g Understand ads, navigation policy and copyright guidelines)
• Troubleshoot different problems (e.g. problems with playing videos, uploading, account & bugs issues, membership issues)
• Analyze data and trends in order to create meaningful insights for customers